What are the responsibilities and job description for the Pharmacy Technician Senior Representative - VFP - Freedom Fertility - Remote, MA, AZ, or IL position at The Cigna Group?
Village Fertility Pharmacy Group (VFP)—part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Group—supports patients on their journey to parenthood through compassionate service and expert clinical support.
As a Pharmacy Senior Technician Representative, you will work within our Operations (OPS) Insurance team, supporting insurance claims, prior authorizations, and related workflows. In this senior role, you will lead by example, serve as a subject matter resource, and help ensure high-quality, compliant insurance processing for our patients and clinic partners.
Key Responsibilities:
Lead the Ops team by example in handling insurance-related tasks, including claims processing, prior authorizations, and issue resolution, while maintaining expected volume and quality.
Serve as a subject matter expert for insurance workflows and best practices.
Mentor and support new team members, with a focus on insurance procedures.
Assist with patient and clinic escalations related to insurance issues.
Participate in special projects and process improvement initiatives within insurance operations.
Support adherence to Quality Assurance standards, emphasizing insurance accuracy and compliance.
Provide coaching or performance feedback to new hires related to insurance responsibilities, as needed.
Qualifications:
Will be required to obtain an active Massachusetts Pharmacy Technician License or MA Pharmacy Technician Trainee License (with ability to obtain full licensure).
CPhT certification required and a valid Pharmacy Technician license required within the state the applicant resides( AZ, MA or IL).
Minimum 1 year of Operations experience or equivalent.
Minimum 2 years of pharmacy or healthcare experience; insurance processing, claims, or prior authorization experience preferred.
Strong knowledge of insurance workflows, including claims submission and prior authorizations.
Comfortable communicating with patients, insurance companies, and clinics regarding insurance-related matters.
Excellent data entry skills with strong attention to detail and accuracy.
Ability to work independently, meet deadlines, and adapt in a fast-paced, insurance-driven environment.
Strong organizational, problem-solving, and computer skills.
Schedule & Availability:
Primary shift: 9:00 AM – 5:30 PM
Flexibility to cover late shift (10:30 AM – 7:00 PM) as needed.
Must be able to work one Saturday per month, with a weekday off provided.
What We Offer:
Day 1 medical coverage
401(k) with employer match
Paid Time Off
Competitive, comprehensive benefits package
Growth and advancement opportunities within Evernorth / The Cigna Group
Work Location:
Remote position
Preferred states: Massachusetts, Arizona or Illinois
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.