Encore- Business Project Director, Enterprise Site Optimization

Business Project Director, Enterprise Site Optimization -Encore (Cigna Retiree Program)

As a Business Project Director, you’ll drive strategic initiatives that fuel our growth and operational excellence. Join a team of ambitious, compassionate experts who believe in the power of collaboration, innovation, and continuous improvement. If you thrive in dynamic environments and are passionate about making a meaningful difference, we want to meet you.

Responsibilities

• Champion the development and execution of large-scale, cross-functional business projects that align with Evernorth’s strategic vision and deliver measurable outcomes.

• Partner with senior leaders to shape project priorities, investment decisions, and long-term goals.

• Translate strategic objectives into actionable project plans, roadmaps, and clear success metrics.

• Lead and inspire cross-functional teams (operations, real estate, technology, IT, HR, and more) to achieve coordinated execution and breakthrough results.

• Monitor project performance, proactively manage risks, and implement solutions to ensure projects are delivered on time and within scope.

• Foster a culture of continuous improvement by optimizing processes, workflows, and resource utilization.

• Serve as the central point of contact for executives and stakeholders, delivering clear updates, insights, and recommendations.

• Coach, mentor, and develop a team of 3–6 direct reports, empowering them to grow and excel.

• Identify and champion opportunities to enhance project methodologies, tools, and execution frameworks.

• Support ad hoc needs as identified by Evernorth Fulfillment leadership.

Qualifications

Required

• 8 years of experience leading complex business, operational, or transformational projects, with a proven record of success in strategic and operational leadership.

• Demonstrated ability to manage and motivate cross-functional teams in fast-paced, dynamic, and sometimes ambiguous environments.

• Strong leadership, strategic thinking, and decision-making skills.

• Excellent communication, negotiation, and stakeholder management abilities.

• Proficiency in interpreting data, financial models, and KPIs to drive business outcomes.

• High adaptability and problem-solving skills, with the ability to resolve issues and generate results among diverse groups.

• Exceptional organizational skills, with the capacity to manage multiple priorities simultaneously.

• Willingness to travel overnight up to 25%.

Preferred

• Bachelor’s degree in Business, Management, Finance, Operations, or a related field; Master’s degree preferred.

• Experience with MS Office (including Excel, Visio, PowerPoint) and MS Project.

• Experience operating within a complex, matrixed organization.

• Strong technical understanding to assess value, prioritize initiatives, and solve critical problems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.