What are the responsibilities and job description for the Patient Care Coordinator- Evernorth- Oakdale, PA position at The Cigna Group?
Patient Care Coordinator (Customer Service Associate Analyst) -Evernorth- Oakdale, PA
Make an Impact Where Care Meets Coordination
Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care. We are looking for someone who is energized by helping others, communicates with empathy and clarity, and is motivated to grow their healthcare knowledge while delivering an exceptional patient experience.
Hours/Schedule: Monday-Friday, Rotating schedule, 8am-5:30pm
Training onsite in our Oakdale, PA office (12 weeks), then remote
Responsibilities
• Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams
• Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations
• Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy
• Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers
• Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists
• Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy
• Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care
• Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction
• Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination
• Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks
• Continuously look for opportunities to improve communication approaches and enhance the patient experience
Qualifications
Required Qualifications
• High school diploma or GED
• Minimum 1 years of experience in customer service, healthcare support, or a related field
• Strong verbal and written communication skills with the ability to engage patients with empathy and clarity
• Demonstrated ability to explain information in a patient-friendly way
• Active listening skills and ability to navigate sensitive conversations
• Ability to manage multiple priorities in a fast-paced environment
• Basic proficiency with Microsoft Office tools
• Strong attention to detail and commitment to accurate documentation
Preferred Qualifications
• Pharmacy Technician Certification (CPhT)
• Experience in specialty pharmacy or healthcare coordination
• Familiarity with medication ordering and patient assessments
• Experience with EMR or pharmacy systems
• Experience supporting patients with complex or chronic conditions
As part of Evernorth Health Services, this role supports CarepathRx within our Pharmacy and Care Delivery organization. Our teams are ambitious, compassionate experts dedicated to advancing specialty pharmacy and infusion services in partnership with hospitals and health systems—always with patients at the center of what we do.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.