Intake Coordinator - Evernorth

About the Role
The Intake Coordinator manages incoming referrals, verifies insurance eligibility, and ensures accurate documentation for patient services. Acting as the first point of contact for referral sources, this role supports efficient order processing while maintaining compliance and delivering excellent customer service.

Key Responsibilities

• Answer incoming calls, provide pricing, order updates, ETAs, and moderate qualification details.
• Process and delegate faxes promptly; maintain accurate team rotation for faxes and priority orders.
• Monitor and update personal DME box/folder in Outlook; review and distribute incoming emails/faxes.
• Review and assess clinical documentation; pull additional documentation from Epic, Navi, Cerner, Salesforce, and other portals.
• Create patient accounts, input demographics, and upload required documentation.
• Verify insurance eligibility, obtain accurate financial information via company programs, websites, and calls; update accounts accordingly.
• Run same/similar checks on all straight Medicare accounts.
• Utilize hospital/facility programs to keep referrals updated; mark cancellations and notify referral sources.
• Accept and post payments to accounts.
• Review hospital program accounts for status and archive as needed.
• Assist coworkers and provide team support as needed.
• Perform other duties as assigned.

Requirements

• Strong customer service and communication skills.
• Proficient in computer systems and data entry.
• Ability to multitask and prioritize effectively.
• Entry-level; no prior experience required.

As part of Evernorth Health Services, this role supports CarepathRx within 
our Pharmacy and Care Delivery organization. Our team focuses on 
specialty pharmacy and infusion services in partnership with hospitals and 
health systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.