What are the responsibilities and job description for the Director, Revenue Cycle Management - Evernorth - Remote position at The Cigna Group?
Join a team that helps patients get care and helps clients get paid with accuracy and care. As Director, Revenue Cycle Management, you will lead the strategy for admissions, payer work, billing, and collections. You will guide leaders, partner with clients, and improve how work gets done across a complex client base. This role is a strong fit for a caring, ambitious expert who can bring clear direction, sound judgment, and a growth mindset to important work.
Responsibilities
Set the revenue cycle strategy for admissions, payer work, billing, and collections, with a focus on scale, quality, and strong client results.
Build clear standards, controls, and success measures that support clean revenue, payer rules, and steady execution.
Lead payer contract operations, payer updates, and audit response work while reducing risk and fixing root causes.
Coach and develop revenue cycle leaders, set clear goals, and build team habits that support growth and accountability.
Turn financial and operational data into clear insights, actions, and recommendations for clients and senior leaders.
Partner with clinical, finance, technology, compliance, and client teams to align revenue cycle work to business goals.
Sponsor process improvement, automation, and system changes that reduce manual work, improve cash flow, and make work easier for teams.
Track receivables, aging, cash flow, payer trends, and rule changes to guide priorities and support sound decisions.
Qualifications - Required
High school diploma or GED. Bachelor’s degree in finance, accounting, business, healthcare administration, or a related field.
8 years of progressive experience in home infusion revenue cycle management, healthcare operations, financial operations, or a related field.
Experience leading large, complex teams or work that supports more than one client.
Strong knowledge of healthcare billing, reimbursement, payer rules, financial controls, and compliance needs.
Success leading change, growing teams, or putting large business plans into action.
Ability to influence across teams and explain complex topics in a clear, practical way.
Strong business judgment and comfort using data to guide plans and decisions.
Experience leading people leaders and building high-performing, inclusive teams.
Qualifications - Preferred
Home infusion revenue cycle management experience.
Experience with payer contract review, payer audits, benefit checks, billing, collections, and reimbursement strategy.
Experience working with technology or product teams to improve systems, reports, automation, or workflow design.
Experience supporting new client launches, Ambulatory Infusion Center launches, or other growth efforts.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.