What are the responsibilities and job description for the Broker Relationship Analyst position at The Cigna Group?
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well being, and peace of mind of those we serve.
Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the role :
The Broker Relationship Analyst will be responsible for providing Broker and client support in the areas of service, maintenance and penetration. Respond to inquiries, solving problems and ensuring client satisfaction with products and services. Coordinates with Account / Client Managers to ensure needs are met and potential problems are averted. Keeps Client Managers informed of account status and opportunities for expanded business. May make on-site presentations to existing and prospective clients to educate and inform
Key Responsibilities :
- Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L
- Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care.
- Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met.
- Collaborate with different departments in Cigna to come up with ‘best’ solution to client’s issues or suggestions.
- Maintain appropriate and accurate records of broker interactions, discussions, broker-visits
Qualifications
- Bachelor’s degree required
- Excellent English written, oral communication and Presentation skills, Arabic is a plus
- Reporting skills
- Exceptional organizational and time-management focus
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- 2 years of customer service experience managing people, reporting, analyzing and solving customer problems required; call center experience a PLUS
- Ability to perform in a high volume, fast paced work environment
- Proven ability to work independently as well as a productive member of a team
- Proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Why Join Us
Competitive salary aligned with the market.
Multicultural and hybrid working environment.
Private Medical Insurance.
Employee Wellbeing Benefits.
Educational Development Program supporting continuous learning and growth.
working for an organization recognized as " GREAT PLACE TO WORK"
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.