What are the responsibilities and job description for the Full-Time Technical Product Manager - Temple Department position at The Church of Jesus Christ of Latter-day Saints?
Job Description
The Technical Product Manager 2 (TPM2) is an experienced professional position responsible for understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit.
The TPM2’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. The TPM2 develops and maintains a long-term product vision and roadmap to guide the organization’s future. As product advocate, the TPM2 also guides customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.
Responsibilities
Identify customer segments/personas and deeply understand needs, context, and journey
Document and prioritize customer needs
Be a customer advocate, helping others understand the customer context and representing customer needs
Gain knowledge of the industry in which customers/products/technologies converge
Coordinate with internal stakeholders; understand and prioritize their needs and direction
Help develop business cases and conduct feasibility analysis to justify product need/viability
Understand business risks and develop/execute risk mitigation plans when required
Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide
Translate customer needs into product requirements
Document and prioritize a backlog of product requirements with acceptance criterion
Assist in establishing requirements for a Minimum Viable Product (MVP)
Help establish product vision, objectives, and strategies
Manage the product lifecycle, from customer understanding to end of life
Help establish and maintain a product plan and three-year roadmap
Understand customer perceived product strengths, weaknesses, and overall value
Regularly report customer-facing product objectives and success metrics
Help ensure product success against product objectives & customer acceptance
Evaluate if product meets customer needs and approve product release accordingly
Assist with approving the customer service/support model
Partner to ensure that product training meets customer needs
Assist in developing plans to increase product trial, adoption, and usage
Assist in developing and executing product messaging, launch and ongoing awareness plans
Facilitate customer-facing product training and order fulfillment materials
Inform tracking of Total Cost of Ownership
Qualifications
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only endowed members of the Church who are worthy of a temple recommend qualify for employment in the Temple Department. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
The Technical Product Manager 2 (TPM2) is an experienced professional position responsible for understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit.
The TPM2’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. The TPM2 develops and maintains a long-term product vision and roadmap to guide the organization’s future. As product advocate, the TPM2 also guides customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.
Responsibilities
Identify customer segments/personas and deeply understand needs, context, and journey
Document and prioritize customer needs
Be a customer advocate, helping others understand the customer context and representing customer needs
Gain knowledge of the industry in which customers/products/technologies converge
Coordinate with internal stakeholders; understand and prioritize their needs and direction
Help develop business cases and conduct feasibility analysis to justify product need/viability
Understand business risks and develop/execute risk mitigation plans when required
Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide
Translate customer needs into product requirements
Document and prioritize a backlog of product requirements with acceptance criterion
Assist in establishing requirements for a Minimum Viable Product (MVP)
Help establish product vision, objectives, and strategies
Manage the product lifecycle, from customer understanding to end of life
Help establish and maintain a product plan and three-year roadmap
Understand customer perceived product strengths, weaknesses, and overall value
Regularly report customer-facing product objectives and success metrics
Help ensure product success against product objectives & customer acceptance
Evaluate if product meets customer needs and approve product release accordingly
Assist with approving the customer service/support model
Partner to ensure that product training meets customer needs
Assist in developing plans to increase product trial, adoption, and usage
Assist in developing and executing product messaging, launch and ongoing awareness plans
Facilitate customer-facing product training and order fulfillment materials
Inform tracking of Total Cost of Ownership
Qualifications
- Bachelor’s degree in related field or equivalent professional experience
- Five years of relevant professional experience
- Communication – Strong verbal and written communicator who conveys ideas clearly to all stakeholders
- Collaboration – Effective collaborator who listens respectfully, understands empathetically, and brings unity
- Creativity – Ability to appropriately address customer needs and business problems
- Organization – Organized and driven by repeatable system and set of work practices
- Leadership/Influencer – Proven ability to collaborate effectively with cross-functional teams.
- Customer Understanding – Experience handling a variety of customer needs in technical environments.
- Product Lifecycle/Planning – Experience in Agile and Scrum environments including: methods, tools, systems and application.
- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
- Experience with network infrastructure product (e.g., DDI, OSI Layer 1, VXLAN, EVGP, MPLS)
- Master’s Degree
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only endowed members of the Church who are worthy of a temple recommend qualify for employment in the Temple Department. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.