What are the responsibilities and job description for the Enrollment Counselor - BYU-Pathway Worldwide (Part-Time, Student Employee) position at The Church of Jesus Christ of Latter-day Saints?
Job Description
The enrollment counselor is pivotal in assisting prospective students in applying and providing comprehensive guidance regarding program inquiries. Additionally, they assist enrolled students awaiting assignment to a Mentor, addressing any queries or concerns they may have.
Important: This is a paid remote student-employee. Incumbents must live in Utah or Idaho, be authorized to work in the US without sponsorship and be attending a Church Education System school (BYU-Pathway Worldwide, Ensign College, BYU, BYU-Idaho, BYU-Hawaii) during their time as a student employee with BYU-Pathway Worldwide. Students work a consistent 20-hour-a-week schedule between Monday–Saturday between the hours of 6AM MST to 10PM MST
Join our team and make a meaningful impact on the journey of our students as they pursue their educational goals.
Responsibilities
QUALIFICATIONS
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
The enrollment counselor is pivotal in assisting prospective students in applying and providing comprehensive guidance regarding program inquiries. Additionally, they assist enrolled students awaiting assignment to a Mentor, addressing any queries or concerns they may have.
Important: This is a paid remote student-employee. Incumbents must live in Utah or Idaho, be authorized to work in the US without sponsorship and be attending a Church Education System school (BYU-Pathway Worldwide, Ensign College, BYU, BYU-Idaho, BYU-Hawaii) during their time as a student employee with BYU-Pathway Worldwide. Students work a consistent 20-hour-a-week schedule between Monday–Saturday between the hours of 6AM MST to 10PM MST
Join our team and make a meaningful impact on the journey of our students as they pursue their educational goals.
Responsibilities
- Guide prospective students through the application process, ensuring clarity and accuracy at every stage.
- Respond promptly and effectively to inquiries from prospective and enrolled students regarding program details, admissions requirements, and related matters.
- Provide personalized support to enrolled students awaiting Mentor assignments, offering assistance and reassurance throughout the interim period.
- Provide detailed documentation of interactions with students.
- Utilize the Knowledge Base when providing information, ensuring accuracy and clarity.
- Demonstrate strong written, verbal, and visual communication skills to convey information clearly and professionally.
- Specialize in delivering timely and valuable assistance to students, ensuring their needs are met with efficiency and effectiveness.
- Handle complex situations with domestic students, demonstrating empathy, patience, and expertise in navigating various scenarios.
- Collaborate effectively with leaders to optimize the enrollment process and enhance the student experience.
QUALIFICATIONS
- High School Diploma/GED or Equivalent or current enrollment in PathwayConnect
- BYU-Pathway Worldwide
- Ensign College
- BYU - Idaho
- Brigham Young University
- BYU-Hawaii (Living in Utah or Idaho)
- Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
- Exceptional attention to detail and organizational skills.
- Strong written, verbal, and visual communication abilities.
- Ability to empathize and effectively address the needs of diverse student populations.
- Proficiency in utilizing relevant software and systems to streamline processes and enhance productivity.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Commitment to upholding the highest standards of professionalism and customer service.
- Flexibility to adapt to changing priorities and evolving requirements.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
