What are the responsibilities and job description for the Donor Operations Coordinator position at The Choice, Inc.?
The Choice is seeking a Temporary Donor Operations Coordinator to support an international humanitarian nonprofit organization. This position will support both the Donor Experience and Gift Operations teams during the busy year-end giving season. The ideal candidate will be detail-oriented, organized, and comfortable working with donor information, databases, and administrative processes.
- Location: Washington, DC (Hybrid, onsite Thursdays)
- Schedule: Full-time, 40 hours per week
- Pay Rate: $25/hour
- Timeframe: Temporary assignment, starting no later than November 17, 2026, through January 2027
Qualifications
- Previous experience in nonprofit development, donor relations, gift processing, customer service, or administrative support preferred.
- Experience with Salesforce or other CRM databases preferred.
- Strong attention to detail and accuracy, particularly when working with donor and financial information.
- Excellent written communication skills and ability to respond professionally to donor inquiries.
- Comfortable working with spreadsheets, data entry, and online platforms.
- Ability to learn new systems quickly and follow established procedures.
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office and/or Google Workspace.
Job Duties
- Respond to donor email inquiries using established templates and review AI-generated responses for accuracy.
- Update recurring donation plans and donor information in GoFundMe Pro.
- Research donation information and assist with resolving donor inquiries.
- Retrieve, clean, organize, and upload donation data into Salesforce.
- Review gift records for accuracy and make necessary corrections or adjustments.
- Identify and reconcile restricted donations and prepare related information for the Finance team.
- Assist with gift processing and ensure donor records are accurate and up to date.
- Support additional Donor Experience and Gift Operations projects as needed.
Salary : $25