Program Assistant - Eligibility/Fiscal Specialist CCAP

Position: Program Assistant I - Eligibility/Fiscal Specialist CCAP

Location: 1433 Hooper Avenue, Toms River, New Jersey 08753

Salary: $32,760/per year

CHSofNJ Benefits: Medical, Dental, FSA, Life/LTD, PTO, 403(b)

Education Requirements:

Position requires a minimum high school diploma; prefer a two-year college degree or other additional training beyond high school.

Work Experience Requirement:

Two to three years proven experience working in a professional office environment.

Primary Job Responsibilities:

• Follow contract driven customer service techniques so that parents and providers are given appropriate technical assistance
• Responsible for complete maintenance of NJCK cases 
• Assimilation of the regulations and procedures under which these programs operate
• Ability to assess program eligibility for any CCAP case including the Kinship program
• Write and send preliminary and final agreements
• Responsible for learning state software (CARES; EPPIC)
• Enter child care agreements onto CARES
• Update client addresses in CARES  and NDS for accuracy purposes 
• Utilize NDS for client information, technical assistance entries and general case documentation
• Accurately track and act on all paperwork due dates 
• Applicant must learn the process of re-determinations and issuance of termination notices as necessary 
• Monitor and track all parents who have had their child care subsidies suspended or terminated as  a result of program violations
• Manage child care problems and/or complaints about/from providers 
• Communicate effectively with parents regarding program regulations
• Communicate effectively with providers regarding program regulations/payment issues
• Conduct payment analyses to resolve payment discrepancies
• Advise providers about payments made
• Review periods of service with providers so paper attendance logs can be created for payment purposes
• Show due diligence to prevent duplication in the issuance of vouchers to providers for payment purposes
• Distribute all pertinent information to providers about these discrepancies (i.e.: denial or issuance of attendance log)
• Maintain database of attendance logs issued for agency use
• Continue to update database of client caseload assigned
• Update all subsidy databases as directed by management
• Create attendance logs as needed for payment
• Calculate payments needed on attendance logs created for adjustment purposes Enter adjustments in EPPIC (E-child care software)
• Enter attendance logs on EPPIC for payment to child care providers
• Manage complaints from providers regarding payments
• Distribute all pertinent information to providers about discrepancy requests

Secondary Responsibility:

Receptionist duties as necessary when the reception area is unmanned:

• Cover receptionist’s break/lunch daily
• Assist in covering reception area when receptionist is out for one or more days
• Duties include answering telephone and directing calls to appropriate staff members; posting mail; opening delivered mail and placing it in staff mailboxes
• Other duties as assigned by supervisor

Knowledge of administrative and clerical procedures and systems such as Microsoft programs, managing files and records, and other office procedures and terminology. Flexibility to perform a range of tasks and an ability to work independently as well as within the unit is needed. Excellent computer skills are required and knowledge of Microsoft Office Suite. Employee must have good people skills and have a pleasant telephone manner. Valid driver’s license as travel may be required.

The Children’s Home Society is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees.