What are the responsibilities and job description for the Table Games Dealer position at the Chickasaw Nation?
We are currently looking for a Part Time 38 Table Games Dealer to join our team located at Newcastle Casino.
Summary:
Responsibilities:
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Cleans assigned area
- Cleans and sweeps floors
- Cleans and sanitizes bathrooms
- May empty ash trays
- Disposes of trash
- May clean exterior areas such as parking lots and sidewalks
- Aligns seats close to machines in gaming areas
- Deals assigned table games including roulette, craps, blackjack and other card games
- Escalates problematic customer issues to the next level supervisor to provide a timely resolution to ensure maximum level of customer satisfaction
- Maintains security of games and monies by remaining at the assigned table and keeping visual contact with customers, game layout and chip rack at all times
- Provides instructions to guest when requested or as assigned in order to encourage gaming activity
- Coordinates with Casino Operations and Surveillance to detect and prevent attempts to cheat and to identify floor irregularities to ensure game integrity and protection
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Card and Table Games compliance
- Able to adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Read, understand, apply, and retain knowledge of Title 31 subject matter
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Uses voice in authoritative manner
Skills:
Experience:
Essential:
Essential:
- No prior experience required
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass gaming background check
- CDNC certified blackjack dealer
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Fast-paced environment
- May work in loud or noisy areas
- Noisy
- Potential exposure to blue and or white light
- Communications written, verbal
- May be required to assist individuals with unmanaged emotions
- Pass pre-employment drug test
- Hand-eye coordination, reach and grasp
- Manual dexterity
- Sitting up to 100% of shift
- Standing up to 100% of shift
- Visual acuity for detail, distance, color, depth perception
- Walking up to 25% of shift
- May work day shift
- May work evening shift
- May work holidays
- May work night shift
- May be on-call
- May work rotating shifts
- May work weekend shift
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork