What are the responsibilities and job description for the Residential Specialist I position at the Chickasaw Nation?
We are currently looking for a Full Time Residential Specialist I to join our Shelter Services Residential Team team located at the 2016 TE ATA DRIVE working evenings/nights.
Summary:
This position is located within Chickasaw Nation Department of Family Services Residential Services Division with primary duty station at the Violence Prevention Services facility. The purpose of this position is to serve in a supportive trauma-informed capacity and provide guidance and services to residents within the Residential Services Division domestic violence shelter during assigned hours. Responsible to assist in maintaining the safety and security of the residents and the facility during assigned hours. Participates in processes that involve a wide range of daily living activities for residents including food service, hygiene, recreation, education and related community living chores. Residential Specialist I may be responsible to accurately document all proceedings through appropriate recordkeeping in the electronic record system. This position may also involve some cross-training with other Residential Services Division teams.
Responsibilities:
- Manages and orders office inventory, equipment, uniforms and/or other operational supplies
- Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
- Maintains spreadsheets and databases and inputs data entry
- Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served
- Calculates and safely administers all prescribed medications according to nursing standards and facility policy and protocols
- May attend relevant national, regional and local meetings
- Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team
- Ensures key elements of facility and resident security and safety during assigned shifts
- Keeps all program keys in your possession at all times
- Performs periodic checks throughout the premises
- Keeps all rooms not being used locked
- Provide crisis intervention and referral information for incoming phone calls
- Notifies supervisor for any inventory issues or necessary maintenance and repairs
- Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Ability to work effectively in a stressful environment or situation
- Ability to recognize, interpret, and regulate your own emotions, and understand those of other people
- Ability to use a trauma-informed approach with individuals, which promotes environments of healing and recovery
- Demonstrates and prioritizes personal well-being and utilize available resources as needed to support others effectively
- Ability to practice appropriate boundaries including no social media contacts with present or former individuals served
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Ability to maintain a high level of confidentiality in all matters
- Ability to handle difficult customers and situations
- Good driving record and be insurable by the Chickasaw Nation
- Operate standard and automatic vehicles
- Must be detail-oriented
- Must be self-motivated
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Understand Native American culture and tribal programs
- Ability to relate with youth, parents and training partners
- Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
- Knowledge of general office budgeting practices
- Knowledge of Indian Child Welfare Act and Statutes
- Knowledge of cycle of abuse domestic, substance, mental, etc
- Must be friendly with an outgoing personality
- Ability to remain calm under stress
- Define problems, collect data and establish facts
- Establishes professional working relationships as appropriate
- Works well within a team
- Organizational and time-management
- Ability to plan, organize and follow through on assignments
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Keeps written records
- Prepares role specific reports
Skills:
Essential:
Essential:
- Basic Computer skills
- Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Demonstrates strong self-management skills, including maintaining a healthy work life balance to ensure quality customer service
Experience:
Nonessential:
Nonessential:
- No prior experience required
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Must be 21 years of age or older
- Pass general background check
- Standard Driver's License
Working Conditions:
Essential:
Essential:
- Team-oriented
- Residential setting
- May be required to deal with situations that are potentially dangerous
- May be required to de-escalate argumentative, hostile or similar situations
- May be required to assist individuals with unmanaged emotions
- Effective work relationships inside and outside organization
- Interacts with patients in difficult and/or emergency situations
- Pass pre-employment drug test
- Sometimes bend, kneel, stoop, push, reach
- Able to drive assigned vehicle types
- Female applicants only due to workplace setting
- Sometimes lift and or carry up to 25 lbs
- Moderately strenuous work
- May work rotating shifts
- Travels up to 25%
- Must not have charges or arrests for substance abuse related offenses within the past two years
- If applicable, must have at least one year of sobriety
- May be required to assist individuals who are under the influence
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork