What are the responsibilities and job description for the Permanency Manager position at the Chickasaw Nation?
We are currently looking for a Full Time Permanency Manager to join our Child Welfare Permanency Team D team located at the Colony Building in Ada, OK.
Summary:
Provides daily oversight and supervision to a permanency team, to ensure quality and effective services are being delivered to individuals and families served. The manager ensures adherence to tribal and federal code, standard operating procedures, policy, and current best practices.
Responsibilities:
- Directs practice and provides case consultation to permanency staff to ensure standards are met within the context of family-centered practice to achieve safety, permanency, and well-being for children in the child welfare system
- Oversees tribal custody and Indian Child Welfare Act (ICWA) cases to ensure all First American children are receiving holistic services and ICWA is followed
- Monitors and trains permanency staff in areas of case management, court processes, cultural engagement, and SOP guidelines
- May perform direct case management for families, including assessment, case management, referrals for resources and court advocacy
- Plans, and assigns cases to permanency staff according to staff competence and case needs
- Responds to complaints and de-escalates difficult situations
- Reviews permanency worker candidates, recommends candidates, and participates in the interview and selection process
- Assists in the development and implementation of program policy and standard operating procedures
- Completes program reports, data collection, record keeping, and business correspondence related to permanency
- Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
- Ensures employees and resources complete assigned training and development
- Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
- Ability to adapt to new technological environments
- Ability to prepare clear and concise role-specific reports
- Ability to accept criticism and constructive feedback
- Ensures compliance
- Ability to maintain a high level of confidentiality in all matters
- Resolves conflicts among personnel, projects and schedules
- Must be able to exert analytical and critical thinking skill
- Delegates to appropriate personnel and follows-up to ensure required results and standards are met
- Good driving record and be insurable by the Chickasaw Nation
- Must be detail-oriented
- Must be self-motivated
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of industry best practices
- Must have a clear understanding of Health Insurance Portability and Accountability Act (HIPAA)
- Basic project management skills, including communication, scope, and schedules
- Understanding of business fundamentals, processes, and documentation
- Knowledge of data analysis, reporting and budgeting
- Knowledge of federal grant programs and requirements
- Knowledge of Indian Child Welfare Act and Statutes
- Knowledge of electronic recordkeeping systems
- Knowledge and understanding of trauma informed care
- Knowledge of audio/visual equipment
- Ability to choose solutions to challenges and make informed decisions by collecting relevant information and data and considering multiple viewpoints, cost-benefit, core values, etc.
- Establishes professional working relationships as appropriate
- Ability to plan, organize and follow through on assignments
- Interpersonal skills to motivate, investigate, inspire
- Ability to write clearly, concisely, and accurately (e.g. Reports, business correspondence, and procedure manuals demonstrating logic focus, critical thinking, and clarity with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers)
Skills:
Essential:
Essential:
- Must be flexible and be able to adapt to last minute changes
- Must be familiar with the Microsoft Office Suite of products
- Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
- Excellent Phone Skills
Experience:
Essential:
Essential:
- 3 years directly related experience
Education:
Essential:
Essential:
Essential:
- Bachelors Degree in directly related field
- High School, GED or Equivalent
Essential:
- Bachelor’s degree in social science, social work, psychology, human services, criminal justice, or related field
Credentials:
Essential:
Essential:
Essential:
- CN Core Leadership Level 1
- Must be 21 years of age or older
- Standard Driver's License
- Pass general background check
Essential:
- Completion of level one Core Leadership Training within 12 months of the hire or promotion date
Working Conditions:
Essential:
Essential:
- Works in an office setting
- Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc.
- Sometimes lift and or carry up to 30 lbs
- Sometimes bend, kneel, stoop, push, reach
- Walking up to 50% of shift
- Standing up to 50% of shift
- May be required to assist individuals with unmanaged emotions
- May be required to deal with situations that are potentially dangerous
- Subject to traveling and working at other locations or in other environments
- May be on-call
- May be required to work after hours or on weekends as needed
- Requires driving for extended periods
- Pass pre-employment drug test
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork