What are the responsibilities and job description for the Dispatcher position at the Chickasaw Nation?
We are currently looking for a Full Time Dispatcher to join our Lighthorse Police Department Communications A team located at the Lighthorse Police Department - Ada Precinct working .
Summary:
The Telecommunications Equipment Operator (Dispatcher) performs assignments independently, including contacts to resolve problems or coordinate activities, and works according to established work plans, resolves most problems without help from the supervisor. The supervisor provides work direction, the kind of quality of services to be provided, priority of work, and interpretation of changes in rules controlling the kind of support provided. The supervisor resolves unusual problems and provides specific instructions for special tasks. Completed work is reviewed for technical soundness, accuracy, timeliness, and efficiency of service delivery.
Responsibilities:
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
- Performs all functions associated with radio net control necessary to transmit and receive law enforcement communications traffic. Answers and disseminates information received through regular phone systems and two-way radio. Interviews callers ascertaining the nature of the call and providing information, if available. Takes complaints and refers to appropriate authorities. Records all radio and telephone communication transactions on appropriate control log
- Serves as a central receiving and dispatching officer for The Chickasaw Nation Police Department and an official tribal citizen information and complaint center. Takes appropriate action with high priority of the call. Relays messages, complaints or other emergency type information received to appropriate personnel. Utilizes several types of computer software, prepares reports of activities and incidents encountered in accordance with required forms, procedures, and techniques
- Maintains logs and files of complaints, police actions, and reports. Receives and checks recurring reports to assure that all items are properly completed and that the necessary copies and signature are present
- Initiates interview with complainants and obtains information for investigative referral to the proper personnel or department. Receives other calls to the office and give or obtains information on such topics as juvenile problems, ascertains the nature of telephone calls and personal inquiries and exercise discretion and resourcefulness in disposing of inquiries of a routine nature, and other relevant information. Determines which, in own judgment, must be brought to the attention of the supervisor or can be handles by self or other personnel
- Operates the OLETS computer system
- Operates the NCIC Criminal Justice computer system, which includes accessing computer criminal records, wanted individuals, driver license check, and motor vehicle information and disseminate any incoming messages to proper personnel
- Serves as the Terminal Agency Coordinator (TAC), responsible for filing teletype documents in appropriate subject files
- Serves as central repository for protection orders, arrest warrants, and bench warrants issued by The Chickasaw Nation District Court and those received by other jurisdictions
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Ensures compliance
- Able to adhere to all scheduling and attendance requirements
- Ability to maintain a high level of confidentiality in all matters
- Ability to handle difficult customers and situations
- Must be able to work quickly, efficiently and accurately
- Must be detail-oriented
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Understand Chickasaw law and law enforcement regulations
- Knowledge of federal, state and local law and law enforcement regulations
- Develop and apply proficiency in computer systems and applications as required by role and responsibilities
- Ability to implement investigative techniques
- Ability to listen to clients and respond with compassion
- Knowledge of clerical and administrative procedures
- Knowledge of the content and intent of regulatory requirements applicable to matters within designated scope of responsibility
- Knowledge of National Crime Information Center system (NCIC)
- Knowledge of Oklahoma Law Enforcement Telecommunications System (OLETS)
- Knowledge of Federal Communications Commission regulations
- Ability to multitask
- Define problems, collect data and establish facts
- Establishes professional working relationships as appropriate
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Keeps written records
Skills:
Essential:
Essential:
- Basic Computer skills
- Must be familiar with the Microsoft Office Suite of products
Experience:
Essential:
Essential:
- 2 years directly related experience
Education:
Essential:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
Essential:
- Pass general background check
- Standard Driver's License
- Indian Police Academy
Working Conditions:
Essential:
Essential:
- Customer service
- Emergency
- Fast-paced environment
- Works in an office setting
- Organized
- Police work
- Computers, printers, phones
- Law enforcement equipment
- May have to subdue violators
- Communications phone, computer
- May be required to assist individuals who are hostile, agitated or under the influence
- Pass pre-employment drug test
- Sometimes bend, kneel, stoop, push, reach
- Use computer up to 75% of shift
- Hand-eye coordination, reach and grasp
- Listening and hearing ability
- Sometimes lift and or carry up to 25 lbs
- May work day shift
- May work evening shift
- Must be flexible with work schedule
- May work holidays
- May work night shift
- May work rotating shifts
- May work weekend shift
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork