What are the responsibilities and job description for the Guest Services Receptionist position at The Chatham Inn?
WE ARE
The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.
OUR CULTURE | Individual Distinction, Collective Soul
At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.
A day in the life...
The Guest Services Receptionist is the first and last impression of The Chatham Inn. This role sets the tone for the entire guest experience — balancing warmth, confidence, organization, and grace. The ideal candidate understands that true luxury is about making guests feel recognized, welcomed, and cared for from the moment they arrive.
The Guest Services Receptionist is responsible for guest service, valet parking, luggage handling, and supporting housekeeping operations. This hybrid role ensures seamless guest experience and maintains high property standards.
Essential Duties and Responsibilities
- Assist with loading, unloading, and delivering luggage.
- Greet guest warmly upon arrival and departure.
- Drive, park, and retrieve guest vehicles safely.
- Escort guests to rooms and provide property information.
- Maintain accurate valet documentation and secure key storage.
- Respond to guest inquiries and anticipate needs.
- Strip checkout rooms, remove linens/towels, and restock supplies.
- Deliver guest requests and distribute inventory shipments.
- Maintain cleanliness of public areas and manage trash removal.
- Report maintenance issues and ensure property safety.
Requirements
- Experience in guest services, housekeeping, or similar roles preferred.
- Must meet NHHR background screening requirements.
- Minimum 21 years of age, a valid driver’s license and meet NHHR motor vehicle (MVR) requirements.
- Extensive standing and walking.
- Frequent reaching, lifting, bending, kneeling, and climbing.
- Ability to lift up to 50 lbs regularly.
- Close, distance, peripheral, and color vision require
Who you are...
- Naturally warm and polished without being formal
- Strong English communicator with emotional intelligence
- Detail-oriented and guest-focused
- Professional in appearance and demeanor
- Ability to multitask in a dynamic environment
(Please note: We do not sponsor or employ individuals for this position who are employed under another location’s H-2B visa program. This role is not eligible as a second job for individuals currently employed under an H-2B visa elsewhere, as such employment would not be authorized under federal visa regulations.)
We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits.
- State Health Insurance; Company Dental and Vision; 401K - Contribution and Matching
- On Demand Pay- your pay before payday
- Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.