What are the responsibilities and job description for the Houseperson position at The Charleston Place?
As a Houseperson at The Charleston Place, you are an essential part of the housekeeping team, supporting room attendants and ensuring all guest and public areas reflect the highest standards of cleanliness, comfort, and sophistication. Your role ensures seamless housekeeping operations by maintaining cleanliness in common areas, restocking supplies, and promptly responding to guest and team member requests. Your efficiency, reliability, and attention to detail contribute directly to the refined guest experience that defines our hotel.
Duties & Responsibilities
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
Duties & Responsibilities
- Assist Room Attendants by delivering and retrieving linens, amenities, cleaning supplies, and caddies.
- Ensure hallways, elevators, back-of-house areas, and service closets are clean, tidy, and well-stocked at all times.
- Remove trash, soiled linens, and room service items from guest floors promptly and discreetly.
- Respond to housekeeping and guest service requests in a timely and professional manner.
- Monitor and report any maintenance issues, safety hazards, or damage to property.
- Handle lost and found items with care and in accordance with hotel procedures.
- Support setup and breakdown of special events, guest room preparations for VIPs, and other operational needs as assigned.
- Assist in other areas as needed.
- Previous experience in housekeeping or janitorial services within a luxury or high-volume hospitality environment preferred.
- Ability to lift, push, and pull heavy items and stand or walk for extended periods.
- Good communication and interpersonal skills.
- Strong attention to detail and commitment to maintaining luxury standards.
- Ability to work flexible hours including evenings, weekends, and holidays.
- Professional appearance and demeanor.
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
- Available to work varied shifts, including nights, weekends, and holidays.
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.