Medical Front Desk (Patient Services Representative)

The Center for Sleep Medicine is an AASM-accredited, 100% employee-owned company. We are seeking a detail-oriented and compassionate Front Desk Patient Services Representative to join our growing team.

This position will provide front desk support at both our Orland Park and Naperville, IL locations (working 2 days a week at each facility), with flexibility to adjust between the two locations as needed to support coverage and operational needs.

Schedule: Monday - Thursday, 8:00 AM - 6:00 PM

Location: Naperville (2 days/week) and Orland Park (2 days/week)

Why You'll Want to Join Us:

• We are a 100% Employee-Owned company (ESOP - Employee Stock Ownership Plan) which means employees own shares of the company!
• 4-day work week
• Growth and leadership opportunities
• Generous benefits package

Key Responsibilities:

• Greet patients and visitors, distribute required paperwork, and collect completed forms
• Scan insurance cards and driver’s licenses, collect copays and account balances
• Schedule, reschedule, and cancel patient appointments
• Answer patient inquiries and assist callers from other departments
• Manage patient records by scanning, renaming, and linking documents daily into the electronic chart system
• Process and fax reports, maintain logs, and assist clinical staff as needed
• Manage office supplies and assist with training new employees
• Collaborate with the team to ensure consistent processes and excellent patient service

What We’re Looking For:

• Strong written and verbal communication skills
• High level of organization and the ability to multitask and prioritize
• Basic computer proficiency
• Previous experience with EMR systems, appointment scheduling, or front desk/reception is preferred but not required

Studies have shown that as an employee-owned company, our team members can potentially receive between 5% and 12% more in wages, and 2.5x greater wealth in retirement accounts when compared to similar positions in centers that are not employee owned. Employee-owned companies, like ours, are also more successful in recruiting talented, committed staff. If that's you, we look forward to discussing this opportunity with you.

This pay range reflects the Company's current estimate for this position at the time of posting. In accordance with applicable law, actual compensation will be determined based on relevant experience and other job-related qualifications or skills. The Company reserves the right to modify this pay range at any time.

For this role, benefits include health, dental, and vision insurance; 401(K), ESOP; vacation days; paid time off (PTO); sick days; and voluntary life, short-term disability (STD), and long-term disability (LTD) insurance.

Equal Employment Opportunity

The Center for Sleep Medicine is an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to a diverse and inclusive workplace, and reasonable accommodation is available for individuals with disabilities.

NO PHONE CALLS WILL BE ACCEPTED

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• This position is split between our Orland Park office (2 days/week) and our Naperville office (2 days/week). Does that schedule and travel work for you?

Education:

• High school or equivalent (Required)

Experience:

• Medical Receptionist: 1 year (Preferred)
• EMR Systems: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20