Office Manager

Office ManagerLocation: Chadds Ford, Havertown, and Wayne, PAOrganization: Premier Orthopaedics, in partnership with Philadelphia Hand to ShoulderOverviewPremier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Office Manager to join our team at our Chadds Ford, Havertown, and Wayne, PA offices. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. Position SummaryThe Office Manager oversees daily office operations to ensure efficient, compliant, and patient-focused services. This role manages front-end processes, staff performance, and workflows to maintain accuracy in patient information, insurance, and collections while adhering to policies, procedures, and regulatory requirements. The Office Manager ensures appropriate staffing within budget, monitors performance metrics and financial reports, supports staff recruitment and development, and collaborates with clinical, administrative, and Revenue Cycle teams to promote high-quality care, patient satisfaction, and continuous operational improvement. This is a full time on-site Monday-Friday position. Key Responsibilities Oversee daily office operations to ensure compliance with policies, procedures, metrics, and regulatory requirements.Manage front-end processes to ensure accurate patient demographics, insurance verification, and collections.Lead, coach, and support staff to achieve patient satisfaction, service excellence, and performance expectations.Ensure appropriate staffing levels while adhering to budget guidelines.Monitor workflows, deadlines, and productivity; identify and resolve operational issues.Support recruitment, onboarding, training, and performance management of office staff.Oversee supply inventory and maintain optimal par levels.Ensure timely, courteous, and effective response to patient and visitor needs.Collaborate with clinical, administrative, and Revenue Cycle teams to support high-quality care.Monitor performance metrics, audits, budgets, and reports; recommend corrective actions as needed.Maintain patient privacy and confidentiality.Perform other duties as assigned. Qualifications and Experience Minimum of five (5) years of working experience in a medical or healthcare setting with at least three (3) years of management experience required.Orthopaedic practice experience strongly preferredRequires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience highly preferred.Education: Associates Degree or equivalent working knowledge requiredBachelors Degree preferredLicenses & Certifications:None required Compensation & Benefits Comprehensive benefits package including medical, dental, and vision plans100% employer-paid life insurance401(k) with employer matchBenefits begin the first of the month following hire date (for full-time employees)Generous paid sick and vacation time7 paid holidays annuallyOpportunities for growth and advancementEmployee referral reward programAbout Premier Orthopaedics & Philadelphia Hand to ShoulderPremier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50 locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.