Director of Community Behavioral Health Systems

GENERAL SUMMARY
The Director of Community Behavioral Health Systems is responsible for leading the Center for Health Care Services, Center-Care Clinic, Certified Community Behavioral Health Clinic (CCBHC), and 1115 Waiver programs (Directed Payment Program for Behavioral Health Services (DPP BHS) program, processes, and efforts. Oversee operational and strategic planning in managing the CenterCare, CCBHC, and 1115 Waiver programs. Will serve as the Center’s primary spokesperson/liaison to the Health and Human Services Commission (HHSC) for responsible areas. The Director of Community Behavioral Health Systems is responsible for overall program performance; will have overall responsibility in managing the Center’s 1115 Waiver program efforts, including overseeing data collection, reporting of quality metrics, and collaboration with the IT Department to ensure submission of all 1115 Waiver reports are accurate, validated, and meet data requirements. The Director of Community Behavioral Health Systems is also responsible for overseeing the Center’s efforts to obtain and maintain its CCBHC certification status with HHSC.

ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

· Develops and manages program project plans, schedules, objectives, budgets and key milestones, including grant development if necessary.
· Develops strategic and operational planning for the CenterCare markets and facilitates the execution plan.
· Develops business strategies to expand the Independent Practice Division’s CenterCare Health and Wellness clinic.
· Manages overall financial performance of the CenterCare Health and Wellness clinic by analyzing and reconciling financial reports to determine trends and areas of opportunity.
· Creates roadmap / plan of action / timeline to transform organization into Center of Excellence and/or success of 1115 Waiver Projects and CCBHC.
· Creates audit or project schedule, conduct audits, report on findings, audit progress against plan, and ensure delays/bottlenecks are identified and corrected in a timely manner.
· Clearly defines each project’s goals and objectives and define metrics.
· Facilitates effective communications between all parties involved in projects; conduct timely project reviews.
· Prepares and presents project status and other reports to all levels of Center leadership and external partners, as directed.
· Organizes teams on weekly/ monthly basis to monitor progress and resolve roadblocks.
· Works extensively with operations and other divisions at all levels.
· Develops, coordinates and implements population health management processes by working with internal teams of operations, IT and other departments.
· Develops and implements a team process that facilitates collaboration and assists division leaders to identify, plan and implement the specific tactical initiatives needed to execute the key strategic initiatives of the 1115 Medicaid Waiver programs, CCBHC, CenterCare and other Center priority projects related to national and state policy and legislation.
· Supports division leaders in overall agency goals through aligning with key strategic initiatives for their respective projects.
· Plans, directs, coordinates, and leads activities of the project to ensure that goals, objectives and all elements of the grant are accomplished within the prescribed time frame and funding parameters.
· Reviews funding application to determine period, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
· Establishes work plan and staffing for each phase of project and arranges for assignment of project personnel.
· Responsible for supervision of all consultants, and all planning/administrative staff assigned to the Project to ensure it is on schedule and within budget.
· Performs other related duties as assigned.

MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience
· Bachelor’s Degree in a behavioral health, human service or public/health administration from an accredited university.
· Five (5) years’ experience in a health care system, a minimum of five (5) years’ of which, must be in a supervisory/managerial capacity
· Administrative experience leading personnel engaged in diverse administrative and clinical activities.
· Previous experience in the specific program areas (HHSC (previously DSHS, DADS, and DARS) funded services, substance use disorder services, SAMHSA, CCBHC, HRSA, CDC)
· Previous experience in healthcare program evaluation

Licenses or Certifications
· None

Other Requirements
· Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
· Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
· Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
· Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
· NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
· NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS
· Master’s degree in a healthcare, human service or public/health administration discipline from an accredited university.
· Grant writing experience.

SUPERVISION
· Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Leadership Principles
1. Strong Multifaceted Intellect – Possesses a rich and robust mind, effectively addresses complex business issues and problems, can work on issues collaboratively and has an ability to deal with multiple variables simultaneously.

2. Deeply Committed Change Agent – Possess a strong identification with change agency and demonstrates effective change within a business context, comfortable questioning existing business practices and organizational norms, exhibits an unease with what is current and routinely accepted.

3. Organizational Leadership – Exhibits practiced and seasoned business and organizational leadership skills, demonstrates and lives the leadership values and behavioral principles, demonstrates interpersonal/emotional intelligence, possesses a proven track record of leading and managing groups, possesses “leadership” presence, thinks and leads with a “ONE CENTER” mindset, works collaboratively and cross functionally with peers and their subordinate groups.

4. Deep Business Acumen – A strong understanding of mental health and substance treatment and care. Understands and appreciates the value and function of strong business practices, demonstrates a strong and unusual capability to quickly learn and master what is unfamiliar and new concerning behavioral health care, values change and innovation and the importance of our success.

5. Values and Understands – The importance of external groups and stakeholders to the behavioral health business and our position to individuals not familiar with behavioral health.

6. Well-Rounded Communicator – Possesses effective and well developed communication skills, demonstrates a seasoned and artful comfort with the spoken word and can effectively communicate with all levels of the organization and with people of different backgrounds and interests, practices effective/active listening, “hears” the questions being asked, both expressed and unexpressed.

7. Emotionally Tough and Resilient – Possesses healthy and effective levels of emotional toughness, personal resilience and self-confidence as well as appropriate levels of personal flexibility and adaptability, works within a high demand environment without “personalizing” critical comments or criticism, knows where and how he/she can add value.

Knowledge of:
· Microsoft Software and applicable software applications.
· Data analysis and modeling.
· Modern office procedures, methods and computer equipment.
· Principles and practices of employee supervision.
· Project management .
· Software lifecycle management .
· Systems administration.

Skilled in:
· Organization and time management
· Performing a variety of duties, often changing from one task to another of a different nature
· Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
· Strategic planning
· Troubleshooting.

Ability to:
· Accurately organize and maintain paper documents and electronic files.
· Collaborate with internal and external stakeholders.
· Effectively communicate, both verbally and in writing.
· Establish and maintain effective working relationships.
· Formulate budgets, schedules, and workflows.
· Maintain accurate and complete records.
· Maintain the confidentiality of information and professional boundaries.
· Meet schedules and deadlines of the work.
· Understand and carry out oral and written directions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
· Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds.
· The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time.

Job Type: Full-time

Pay: $120,677.40 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Loan repayment program
• Mileage reimbursement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• in a health care system: 5 years (Required)
• in a supervisory/managerial: 5 years (Required)

License/Certification:

• Texas driver’s license (Required)

Work Location: In person

Salary : $120,677 - $130,000