Bilingual Domestic Violence & Empowerment Services Program Manager

Summary

Supervises and supports The Center’s Domestic Violence Advocacy Services department, which provides intake, crisis intervention, advocacy, short-term counseling, case management and referrals for victims of domestic violence/ intimate partner violence as well as sexual violence/abuse. In addition, this position will also coordinate The Center’s empowerment/self-sufficiency services.

Responsibilities

Program

• Provides intake, crisis intervention, advocacy, short-term counseling, case management and referrals for victims of domestic violence and sexual violence victims (as needed).
• Provides specific oversight, support, leadership and program development to domestic violence advocacy Services.
• Works in collaboration with the Community Advocacy Program Managers to coordinate services for victims of abuse and violence that include providing coverage for the walk-ins and hotlines.
• Co-facilitates support groups for adult and child/youth clients that are victims of, or have been exposed to domestic violence/intimate partner violence.
• Provide clients with support from a trauma informed, strength based, and client defined advocacy model of service.
• Attends meetings and trainings with the Connecticut Coalition Against Domestic Violence and the Connecticut Alliance to End Sexual Violence as needed.
• Maintains accurate case files and enters data into client database as soon as possible.
• Works collaboratively and cooperatively with staff, volunteers and community groups.

Empowerment & Self-Sufficiency Services

• Develops and evaluates culturally and linguistically responsive empowerment and self-sufficiency programs that promote safety, economic independence, and equitable access for survivors and their families.
• Works in collaboration with agency staff on the assessment and identification of community provider resources and workshops for clients that focus on economic empowerment.
• Serves as the point of contact for Justice Center partners that work on empowerment and self-sufficiency services and schedule client workshops as needed.

Unit Leadership

• Provides direct supervision to the Domestic Violence Advocacy team including the Latine advocates, Child Advocate, and Adult Advocates.
• Ensures contract compliance and adherence to coalition standards including monitoring data entry, contract reporting, and other deliverables.
• Responds to subpoena in the absence of the “Keeper of Records.”
• Assesses program strengths, challenges and areas for continued program development.
• Assesses staff strengths and areas for development and works collaboratively with staff to create professional development opportunities.
• Advises the advocates in client interactions and crisis intervention.
• Leads and supports unit specific projects including, but not limited to, further Latine program development and Child Advocacy projects.

Agency

• Support Community Education & Prevention department by providing education and training to students, community professionals, and general public as needed.
• Participates in all appropriate Center meetings and trainings.
• Acts as back-up to staff and provides direct services as needed.
• Represents The Center at meetings with state and local agencies.
• Special projects as assigned.

Qualifications

Required

• Bachelor’s Degree in human services field and at least 3 to 5 years of experience working with victims of domestic and sexual violence including child abuse as well as program development and supervisory experience. Master’s Degree preferred.
• Bilingual English/Spanish.
• Understanding of trauma informed services.
• Strong commitment to The Center’s mission.
• Strong organizational skills, an ability to work independently and self-motivate.
• Ability to work with diverse populations.
• Ability to handle multiple tasks in a fast paced environment.
• Excellent verbal and written communication skills required.
• Demonstrated employee development and performance management skills.
• Ability to solve complex problems and to inspire and motivate staff.
• Satisfactory completion of The Center’s certification training.
• Daily access to a car with a valid CT driver’s license.

Preferred

• Computer literacy, including data entry experience, utilization of software packages, Microsoft word and internet/e-mail.
• Experience with ETO (Efforts to Outcomes) or other case management software.
• Supervisory and leadership experience.

Pay: $55,000.00 - $59,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $59,000