What are the responsibilities and job description for the Application Support Analyst position at The CCS Companies?
POSITION SUMMARY:
The Application Support Analyst is responsible for monitoring designated production environments, services and scheduled jobs to ensure applications and systems are optimized and working efficiently.
ESSENTIAL FUNCTIONS:
- Responds to incidents and requests from end users regarding any application issues.
- Analyzes and resolves application issues or escalates as needed.
- Monitors application and alert systems for critical issues and potential problems.
- Identifies and reports on recurring problems or noticeable trends to improve support strategies.
- Keeps detailed records of support requests, solutions applied and resolutions to the documented problem.
- Works with the application development team and other support staff to resolve complex issues.
- Contributes to improvements in support processes and procedures.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office in accordance with CCS and department policies and procedures.
QUALIFICATIONS:
- 2- years of experience in a related programming or application support position, or 2-year certificate or degree in lieu of experience.
- Experience with programming languages (e.g. C#, JavaScript, C , etc.) is required.
- Strong understanding of IT principles, software applications, troubleshooting methodologies and some system administration is required.
- Basic familiarity with running SQL statements in a MS SQL Server environment is required.
- Ability to diagnose and solve application issues is required.
- Knowledgeable with software architectures, error analysis and debugging are a plus.
- Able to work, collaborate and communicate with all levels of the organization.
- Must have strong verbal and written communication skills.
- Must be able to work on call and on weekends.
EDUCATION REQUIREMENTS:
- 2-year technical degree or certification, or equivalent experience is preferred.
- High School Diploma or GED is required.
Salary : $65,000 - $75,000