Benefits & HR Assistant

POSITION SUMMARY:

Furthering the Human Resources (HR) mission of enabling strategy, shaping behaviors and driving results, the Benefits & HR Assistant provides administrative and operational support to the Benefits and HR teams, with a primary focus on benefits, leave administration, reporting, and HR support. The position assists with time-sensitive HR and benefits processes, maintains accurate records, coordinates communications and follow-up, and supports day-to-day benefits activities and associate engagement initiatives.

ESSENTIAL FUNCTIONS:

• Provides overall administrative support to the Human Resources department, including maintaining, processing, organizing, and documenting associate and benefits records.
• Serves as a point of contact for associates by responding to routine HR and benefits questions and routing more complex matters to the appropriate HR team member.
• Assists with benefits eligibility, enrollment, changes, open enrollment, and other benefits administration activities, including coordination with benefit vendors and third-party administrators.
• Supports Affordable Care Act (ACA) administration by monitoring HRIS information, assisting with measurement, administrative and stability period processes, and helping review schedule or hour changes that may affect benefit eligibility.
• Runs and reviews recurring HRIS and benefits reports on a regular basis; identifies discrepancies, follows up on missing or inconsistent information, and supports data corrections and annual audits.
• Assists with the administration of FMLA, ADA accommodations, and other federal and state leave programs by coordinating initial communications, documentation, tracking, follow-up, and status updates.
• Maintains accurate leave and accommodation records, calendars, spreadsheets, and HRIS information, including deadlines, reassessment dates, return-to-work dates, and outstanding documentation.
• Prepares routine leave, accommodation, benefits, and other HR correspondence and supporting documentation using established templates and procedures.
• Assists with administration of benefit premiums and benefits-related processes for associates on leave, including tracking and follow-up as directed.
• Coordinates with associates, managers, HR team members, benefit vendors, and third-party administrators to support timely completion of HR and benefits processes.
• Assists with employee engagement and culture-building activities, including recognition programs, holiday events, picnics, wellness activities, raffles, anniversary awards, and other company-sponsored events.
• Supports CCS Reward and Recognition programs, including administrative coordination, communications, tracking, and distribution of awards or materials.
• Prepares materials and reports for organizational and departmental initiatives by compiling data and assisting with statistical and recurring reporting.
• Ensures timely execution of recurring HR administrative processes, including regular HRIS reporting, employment verifications, years-of-service awards, record maintenance, office supply coordination, and other assigned activities.
• Assists with new hire orientation and onboarding documentation, including employment/reference checks, education verifications, background check or drug-testing coordination, and other pre-employment activities as needed.
• Provides administrative support for HR projects, employee communications, benefits open enrollment, company-wide meetings, and department initiatives.
• Works closely with HR Business Partners and other HR team members to support broader initiatives, employee relations processes, and department projects.
• Maintains knowledge of company policies, practices, and procedures and performs assigned duties in accordance with established guidelines and applicable requirements.
• Demonstrates strict confidentiality, professionalism, and sound judgment when handling employee information and HR matters.
• Performs general administrative duties such as filing, scanning, mailing, email correspondence, preparing folders or materials, and maintaining electronic and paper records.
• Performs other HR administrative duties and special projects as assigned.
• Ability to work with various HR systems, including HRIS, benefits websites, leave-management systems, Microsoft Office applications, and related tools.
• Ability to maintain consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office in accordance with CCS and department policies and procedures.

QUALIFICATIONS:

• 1 to 3 years of experience in an administrative, Human Resources, benefits, leave administration, or related role.
• Experience supporting benefits, leave, HRIS, or HR administrative processes preferred.
• Working knowledge of employee benefits, FMLA, ADA, ACA, and/or state leave administration preferred; ability and willingness to learn applicable procedures and requirements is essential.
• Experience running reports, maintaining spreadsheets, auditing data, and tracking deadlines or recurring processes.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities and follow-up activities simultaneously.
• Excellent interpersonal and communication skills, both verbal and written.
• Strict adherence to confidentiality and high ethical standards.
• Microsoft Word, Excel, and Outlook skills at an intermediate level.
• Receptive to coaching and feedback, willing to learn, committed to continuous improvement, and responsive to change.

EDUCATION REQUIREMENTS: 

• High school diploma or equivalent required.
• Associate’s degree in Human Resources, Business Administration or a related field preferred, or an equivalent combination of education and relevant experience.