What are the responsibilities and job description for the Digital Product Owner position at The Carrera Agency?
We're seeking a Digital Product Owner for a 6–12 month consulting engagement with potential to convert to full-time. Working with the Senior Product Manager, this role executes our digital product roadmap by configuring digital platforms, coordinating third-party tech partners, and leading implementation across our mobile app, website, account registration, rewards portal, digital AI concierge, interactive maps, and other connected platforms.
Key Details
- Start Date: August 2026
- Duration: 6-12 month Contract, potential to hire
- Location: Onsite in Anaheim, CA - 5 days per week
- Compensation: Starting at $75/hr (W2) benefits
The ideal candidate is a hands-on, execution-focused leader who can quickly grasp a complex digital ecosystem, manage cross-platform dependencies, and turn business requirements into high-quality digital experiences.
Responsibilities
- Configure and optimize our digital platforms — including identity, loyalty, concierge, CMS, and interactive maps — maintaining business rules, customer journeys, content, and platform settings across integrated systems
- Execute the digital product roadmap, coordinating features from requirements through deployment and ongoing support
- Coordinate implementation and integration across technology partners, ensuring configurations, testing, and deployments succeed
- Manage cross-platform configuration changes and integration dependencies, coordinating integration testing, UAT, and release readiness to validate end-to-end guest journeys spanning multiple platforms and vendors
- Partner with stakeholders to ensure new capabilities are operationally ready (documentation, training, support, monitoring)
- Translate business requirements into user stories, workflows, acceptance criteria, and implementation plans
- Monitor product performance metrics and recommend improvements based on analytics and feedback
- Collaborate cross-functionally (Marketing, Operations, Technology, Data) and with external partners to prioritize features and drive execution
- Manage day-to-day vendor and implementation partner relationships, ensuring deliverables, timelines, and issue resolution stay on track
- Partner with Marketing/Comms on go-to-market planning, feature launches, and user education
- Identify risks and blockers proactively and implement mitigation strategies
- Ensure compliance with accessibility, privacy, and security standards
Qualifications
- 7 years in Digital Product Ownership, SaaS Platform Implementation, Business Analysis, or Digital Delivery
- Strong technical aptitude across APIs, SaaS platforms, CMS, identity, integrations, and enterprise digital ecosystems
- Strong organizational/project coordination skills across multiple vendors, workstreams, and stakeholders
- Experience translating business requirements into backlog items, workflows, and user stories
- Working knowledge of UX/UI principles, web design, and accessibility (ADA/WCAG)
- Experience coordinating implementation partners, tech vendors, and SaaS providers
- Data-driven mindset, comfortable using analytics to monitor performance and recommend improvements
- Experience supporting go-to-market activities with Marketing/Comms
- Customer-obsessed attitude with a passion for seamless digital experiences
- Bonus: experience with enterprise SaaS platforms like Salesforce, CMS, identity providers, or loyalty solutions