Desktop Support Specialist - Level 3

Desktop Support Specialist - Join Our Clients Dynamic IT Team!

Position Overview

• Start Date: July 6, 2026
• Duration: 6 months (possible option to extend)
• Location: San Diego, CA - onsite, 8 am - 5 pm Monday through Friday

Position Summary

Are you passionate about delivering exceptional technical support and making a real impact on users' daily productivity? We're seeking a dedicated Desktop Support Specialist to join our Clients collaborative IT team! In this role, you'll be the technical hero ensuring seamless operation of desktops, laptops, peripherals, and meeting technologies across our organization. You'll work with everyone from executives to remote staff, combining your technical expertise with outstanding customer service skills.

What You'll Do

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives
• Communicate technical information clearly and effectively to both technical and non-technical audiences
• Document support activities, resolutions, and maintain accurate records in ticketing systems
• Collaborate with other IT teams to escalate and resolve complex issues
• Perform other duties as assigned based on evolving business needs

Required Skills & Experience

• Proficiency with Windows operating systems and associated hardware with 2–4 years of experience in desktop or IT support roles
• Proven experience in a customer service-oriented technical support in a fast-paced corporate setting.
• Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware
• Intermediate knowledge of M365 apps.
• Demonstrated ability to troubleshoot and resolve hardware and software issues
• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools
• Familiarity with mobile device support

Soft skills:

• Strong analytical skills and attention to detail.
• Strong work ethic and punctual, reliable attendance.
• Strong communication skills - written, verbal and interpersonal
• Friendly and approachable; enjoys helping people
• Ability to track multiple tasks simultaneously.
• Complete work accurately and quickly. Speed is of the essence in this role.
• Ability to work unsupervised.
• Ability to exercise sound judgment and make decisions independently
• Strong organizational skills

Preferred Qualifications

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow)
• ServiceNow experience a plus.
• Knowledge of MacOS and cross-platform support environments

Ready to take your technical support career to the next level? Join our Clients team and make a meaningful difference in our users' technology experience!

Apply today!