Desktop Support Specialist

The Desktop Support Specialist plays a critical role in delivering advanced IT support within Global Lab and Manufacturing environments. This position provides Tier 2/3 technical support, ensuring system reliability, security, and compliance across specialized environments.

The ideal candidate will have experience managing lab and manufacturing systems, performing system updates and patching, and collaborating with cross-functional teams. A background in biotechnology or regulated environments is highly preferred.

Role Overview:

• Location: Onsite in San Diego, CA (Monday through Friday, 8 hours per day / 40 hours per week)
• Start date: June 6, 2026
• Duration: 12-month contract

Key Responsibilities

• Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs.
• Manage and resolve ServiceNow tickets related to lab and manufacturing environments.
• Deploy and maintain software, patches, and security tools using SCCM.
• Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root-cause analysis.
• Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management.
• Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles.
• Support global and regional IT projects, ensuring alignment with compliance and security standards.
• Maintain accurate system configurations and documentation for audits and operational readiness.

Qualifications

• 6 years of experience in desktop or end-user support, with exposure to lab and/or manufacturing environments
• Demonstrated ability to effectively manage ambiguity and make decisions with minimal supervision
• Shows initiative and adjusts effectively to new tasks or responsibilities
• Strong knowledge of Windows and Server operating systems
• Experience with Linux & Cloud Services
• Working knowledge in SCCM or similar endpoint management platform
• Experience with system patching, software deployment, and incident management
• Familiar with PowerShell, SQL query, or similar scripting languages for automating routine tasks
• Knowledge of Active Directory, DHCP, DNS, File Sharing, GPO, Database, Network & Firewall Administration
• Understanding of regulated environments and biotech industry practices is a plus
• Has a strong track record of solving complex problems and achieving results
• Skilled in collaborating with global teams and engaging diverse stakeholders

Required Skills:

Active Directory, Customer Service, End User Support, Group Policy Objects (GPO), Incident Management, ITIL, Microsoft Intune, SCCM Configuration Manager, ServiceNow, Windows OS deployment

Preferred:

• BS/BA Degree in Computer Science or Engineering preferred
• Microsoft Accreditation or Relevant Experience
• Administration of network/server environment, Linux, Microsoft PowerShell, Patching, Server management

Soft skills:

• Strong ownership, accountability, proactive, problem-solving mindset.
• Collaborative, customer-focused, and able to communicate effectively across technical and non-technical stakeholders.
• Success also depends on adaptability, attention to detail, reliability, and a commitment to continuous improvement in a fast-paced lab environment.

Please apply today!