What are the responsibilities and job description for the Desktop Support Specialist position at The Carrera Agency?
Desktop Support Specialist – Exciting Opportunity!
Position Overview
Start Date: ASAP
Duration: 6 months (possible option to extend)
Location: San Diego, CA
Compensation/Pay Rate: Starting at $32.25/hr (W2 benefits), based on experience, education, and other factors.
Position Summary
Join our client’s dynamic IT team as a Desktop Support Specialist and make a real impact! In this engaging role, you’ll be the go-to technical expert delivering exceptional support to end users across all levels of the company. You’ll work with cutting-edge technology—including Microsoft 365—while building meaningful relationships with colleagues, from front-line staff to senior executives. This position offers the perfect blend of technical challenge and customer interaction, making every day unique and rewarding.
What You’ll Do
- Provide expert technical support for core systems, hardware, software, and peripherals
- Troubleshoot and resolve issues across laptops, desktops, printers, mobile devices, and IT equipment
- Deliver premium support to executive leadership, ensuring seamless technology experiences
- Meet and exceed service level agreements while maintaining high quality and customer satisfaction standards
- Translate complex technical concepts into clear, understandable language for all audiences
- Maintain detailed documentation and accurate records in ticketing systems
- Partner with cross-functional IT teams to tackle complex technical challenges
- Adapt to evolving business needs and take on additional responsibilities as opportunities arise
What We’re Looking For
- Minimum of 6 years of professional experience in desktop support or a similar IT support role
- Advanced experience supporting Microsoft 365 (M365), including Outlook, Teams, OneDrive, SharePoint, and related administration tasks
- Excellent communication skills across verbal, written, and interpersonal interactions
- Proven track record in customer service–focused technical support environments
- Strong troubleshooting abilities for both hardware and software challenges
- Experience thriving in fast-paced, corporate IT settings
- Solid grasp of networking fundamentals, including Wi-Fi, VPNs, and remote access technologies
- Proficiency supporting Microsoft Windows OS, Office applications, desktop/laptop hardware, and printers
- Experience with mobile device support and troubleshooting
- Strong decision-making skills and ability to work independently
- Outstanding organizational abilities and keen attention to detail
Bonus Points For
- Experience with ITIL-based support processes and modern ticketing systems (such as ServiceNow)
- Knowledge of MacOS and cross-platform support environments
This is a fantastic opportunity to join a collaborative team where your technical expertise and Microsoft 365 proficiency will be valued and recognized. You’ll have the chance to work with diverse technologies while making a tangible difference in how our organization operates day-to-day.
Apply today!
Salary : $32
