Carpet Cleaning Technician

Vision

Glorify God by becoming the most trusted name in the industry. To have a positive impact on all who come in contact with The Carpet Cleaning Crew, while helping crew team members pursue their dreams through biblically based principals.

Join the Crew If…

You desire to Win

Care about making an impact in people's lives

You respond instead of react to what life throws at you

You don't settle for good enough

Desire to be apart of team that's got each others backs

Position Overview
- Work as a team to complete all assigned on the schedule
- Train and perfect your craft always
- Come prepared for the jobs
- Always make sure customers are 100%happy with our service

Services you will learn :
- Carpet Cleaning
- Tile and Grout/ hard surface cleaning
- Upholstery Cleaning
- Grout Color Restore and Repair

Pay:

- Commission structure that allows you to have influence over what you make.

- Performance base pay so no one is pulling somebody else's weight.

- Starter positions to full time career pay positions available.

- Apply to learn more how our performance base pay system works

Summary
The Technicians are the face of the company, likely being the only person the customer sees in many cases. This position works with the communications coordinator and other technicians to complete the
CCC operations system and mission. Some of the technician’s specific responsibilities are job preparation, customer satisfaction guaranteed, CCC cleaning process, customer service, estimates, invoicing, equipment maintenance, ect. The technician will be able to utilize his or her strong attributes in communication, attention to detail, organization, customer service, managing expectations, problem solving, and character. This position is vital to the reputation and overall success of the entire company.

Primary Tasks

• Preparation for the jobs
• Make sure calendar availability is correct at all times
• Read Job details the day before and before arrival
• Van and equipment are stocked and ready (if in possession)
• Communicate with other technician for meeting spots

• Identify and assess customers' needs to achieve satisfaction
• Introduction undersell-overdeliver
• Confirm job details are correct and do a detailed walkthrough inspection
• Look for opportunities to add value

• CCC Cleaning Process
• Be able articulate cleaning process to customer
• Strategize with team
• Before Pictures
• Dry soil extraction
• Pick chemistry and agitation
• Efficiently clean surfaces we are hired to clean
• Focus on customer hotspots
• Quality Check
• Groom/Dry
• After pictures

• Maintenance
• Wash Pads (when in possession)
• Keeping the truck organized
• Equipment Clean
• Equipment working properly
• Products safe and accounted for

• Reputation management
• Displaying professionalism not crude or rude comments
• Read customers level of personal to professional preference
• Strategize to complete jobs efficiently and not linger
• Displaying attention to detail
• Quality Check work
• Handling yourself well in public when representing Crew

Skills and Attributes:

• Genuine Service
• Focused on service
• Understands others perspective

• Joy from helping people
• A Organization skills

• Efficiently use of Organizational tools and methods
• Appearance is organized
• Is able to organize quickly

• Communication Skills
• Clear and understandable
• Good listener
• Asks questions
• Composed but Energetic

• Business Acumen
• Always aware of business perspective
• Understanding logistics of business functions
• Able to position the brand well in networking

• Technology skills
• Basic use of phone
• Can learn and use online tools Housecall Pro
• Always adapting & learning new technology

• Determination/Problem solver
• Does not settle for average
• Figures out how to get the task done
• Go getter

• Team Player
• Enjoys working with others
• Satisfaction from teams success
• Unselfish
• Encouraging
• Continuing Ed / Self improvement Activities (Books, Seminars

Core Values

• Treat others the way you want to be treated*
• So whatever you wish that others would do to you, do also to them, for this is the Law and the

Prophets. – Matthew 7:12

• Teamwork*
• Always be looking to encourage and serve your CREW members. Teamwork creates better ideas, better quality, and better efficiency.

• 360 Customer Service*
• From Beginning to end. Deliver the promise plus 1%. Each customer has a unique way you can serve them, it's our job to find it.
• * Growth*

• Always finding ways to improve our practice, methods, and understanding. Personal &
• Professional.

• Extreme Ownership*
• We take extreme ownership not only for the tasks we directly control, but react to all situations with a ownership and leadership mentality. Asking ourselves, how can we positively impact the situation we find ourselves in?

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Tips

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Roanoke, VA (Required)

Ability to Relocate:

• Roanoke, VA: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20