What are the responsibilities and job description for the Customer Service Coordinator position at The Carlstar Group?
Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success.
We’re seeking a Customer Service Coordinator to join our team. This role serves as a key point of contact for customers, providing high-quality support through order processing, inquiry resolution, and proactive communication. You will ensure seamless customer experience while supporting transportation operations and contributing to both cost efficiency and customer satisfaction.
What You Will Be Doing
What We’re Looking For:
We’re seeking a Customer Service Coordinator to join our team. This role serves as a key point of contact for customers, providing high-quality support through order processing, inquiry resolution, and proactive communication. You will ensure seamless customer experience while supporting transportation operations and contributing to both cost efficiency and customer satisfaction.
What You Will Be Doing
- Serve as the primary point of contact for customers, handling inquiries, orders, and issue resolution.
- Manage order entry, updates, back orders, pricing, and fulfillment tracking.
- Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met.
- Address customer requests, including product inquiries, returns, credit requests, and complaints.
- Process quality and warranty claims and ensure timely resolution.
- Maintain accurate records of customer interactions and account activity.
- Support transportation and logistics coordination to optimize service and costs.
- Balance multiple priorities across phone and email while meeting service and productivity goals.
- Other duties as assigned.
What We’re Looking For:
- Must be able to work Monday - Friday, 9am - 6pm CST.
- High school diploma or GED required; Associate degree preferred.
- Minimum of 1 year of customer service experience strongly preferred.
- Strong communication and interpersonal skills with a customer-first mindset.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment while managing competing priorities.
- Professional, solutions-focused approach to problem solving.
- Team-oriented with the ability to collaborate across all levels of the organization.
- Competitive compensation package
- Full Benefits – Medical, Dental, Vision, and more!
- Paid Time Off
- 401(k) matching
- Opportunity to get in with an industry leading organization
- Team-oriented culture