Community Care Liaison

The Care Team

The care you deserve and the support you need.

Join a team that cares! The Care Team Hospice is looking for a Full-Time Community Care Liaison in Bethlehem, PA and  surrounding areas. This particular Community Care Liaison would care for our Hospice side of the business. Our Operating hours are Monday - Friday, 8:00am - 4:30pm.

What you’ll need to be successful in this role:

• Home Health or Hospice Experience preferred.
• At least 1-year experience in Sales and Marketing
• Business Development Expertise
• Willingness to Travel Daily in your assigned Area.
• Valid state driver’s license.
• Proof of current automobile insurance
• High School degree, Associates preferred.
• Pass a criminal background check & MVR check.

What you’ll do as a Business Development Manager:

• Explore the potential of the company's service area to determine target markets.
• You will use your skills to market, educate, and outreach to ensure timely access to The Care Teams services while increasing community awareness of the Company.
• Shape customer service activities and facilitate communication between The Care Team and referral sources.
• Monitor community, customer, and patient perceptions of The Care Team as a high-quality provider of services.
• Visit Doctor offices, hospital discharge desks, Assisted Living facilities, and other possible sources of referral to present Agency credentials and obtain patient referrals.
• Discover the company's organization to determine its strengths and weaknesses.
• Assess past and current marketing data.
• Complete an analysis of the company's product line.
• Submits required reporting in a timely and accurate manner.
• Research patient/company relationships.
• Grow sales/marketing objectives and sales projections.
• Develop a marketing plan, identifying priorities, and sets a reasonable timetable.
• Implement a marketing plan staying within the established timetable.
• Review and evaluate the analyses and plan on an established basis.
• Help optimize the capital structure and support strategic initiatives.
• Maintains the agency's mission, philosophy, and core values.
• Ensures compliance with agency policies and procedures regarding operations/processes, including but not limited to those regarding patient care, patient complaints, incidents, safety, and emergency management.
• Ensures compliance with policies and procedures regarding infection prevention, control, standard precautions, and infection identification reporting.
• Always maintains patient confidentiality, including all HIPAA regulations.
• Attends The Care Teams business meetings as required.
• Meets or exceeds the expected outlined referrals.
• Maintains a comprehensive working knowledge of all market segments relative to key referral sources and competitor's market positioning.
• Maintains a comprehensive working knowledge of the sales process and shares information with appropriate organization personnel.
• Maintains a comprehensive working knowledge of community resources.
• Maintains a comprehensive knowledge of and adherence to corporate compliance practices as they relate to the marketing/sales function.
• Regulatory Requirements
• Identifies opportunities for additional and improved services to address customer needs.

 By joining the Care Team you’ll get:

• An Engaging Company Culture
• Competitive Compensation and Excellent Benefits
• Growth from within through training, supportive leadership, and collaboration with the best of the best in your field
• Independence, Autonomy, and Flexibility!
• Innovation and industry-leading systems and technology
• A full benefits package including Health, dental, and vision.
• 401k with company match
• Generous Paid Time Off
• Paid Holidays