What are the responsibilities and job description for the Relationship Banker II - Float position at The Cape Cod Five Cents Savings Bank?
Salary Grade: 13R
SUMMARY:
In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
- Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
- Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
- Safeguards customer trust by upholding duty of customer confidentiality
- Must comply with all required laws, regulations, policies, and procedures
- Timely completion of all assigned learning activities
- Actively participate in banking center meetings and one-on-one coaching sessions
- Learns to fulfill all banking center opening and closing activities
- Advises and opens deposit accounts and consumer loan products and services to appropriately meet customer needs in a proactive manner
- Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc.
- Works to develop and maintain a comprehensive knowledge of the Bank’s products and services, including consumer, business, non-profit, retirement, digital banking, debit cards, etc.
- Assists customers in preparing loan applications for home equity products and other consumer loans
- Participation/volunteerism in community groups and events
- Additional duties as assigned
EDUCATION, CERTIFICATIONS:
- Associate’s degree preferred and willingness to pursue higher education Bachelor’s degree preferred
- Eligible for Nationwide Mortgage Licensing System (NMLS) registration
- Eligible for Notary Public commission
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum six months retail banking experience
- Previous banking experience required, including processing customer transactions, deposit account openings, and platform services to serve a broad range of customer needs, e.g., check orders, debit card issuance, stop payments, debit card/ACH disputes, etc.
- Prior customer relationship building experience
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
- Strong verbal and written communication skills
- Critical thinking, decision making and problem-solving skills
- Ability to demonstrate core competencies for Relationship Banker II level
COMPETENCIES:
- Courage
- Technology Savviness/Digital Enthusiast
- Financial Comprehension
- Adaptability and Flexibility
- Sales Aptitude
- Eager and Agile Learner