What are the responsibilities and job description for the Loan Quality Control Operations Coordinator I position at The Cape Cod Five Cents Savings Bank?
SUMMARY:
The Loan Quality Control Operations Coordinator I supports the Quality Control department by assisting with the post-closing and pre-closing review activities. This role ensures quality control processes are completed accurately, efficiently and in compliance with agency, investor and regulatory requirements.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
- Audits and analyzes mortgage loans to determine if Bank, Regulatory and investor guidelines are met.
- Monitor and tracks quality control file review pipelines ensuring timely completion and return of audit results.
- Communicate with Loan Officers, processors, underwriters, closers and settlement agents to obtain missing documentation or clarification on quality control findings.
- Follows up on outstanding corrective actions or conditions identified in quality control review.
- Assists in preparing and assembling required loan documents.
- Assist with gathering, organizing and uploading of loan documentation for internal or external quality control reviews.
- Maintain accurate records in quality control systems, databases, or tracking logs.
- Provides immediate feedback to appropriate employees and managers regarding reviews of loans and assistance in problem solving.
- Recommend adjustments to procedures as part of continuous efforts to create efficiencies within the department.
- Adheres to the Bank’s Quality Control plan and understands its elements.
- Maintains a thorough knowledge of Bank policies, Federal and State compliance regulations and Investor guidelines.
- Maintains strict confidentiality standards and discretionary verification practices.
- Perform other duties or special projects as assigned by management.
QUALIFICATIONS:
EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)
- Associate’s degree or equivalent
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum 1 year of banking or financial services experience required
- Ability to understand and interpret regulations.
- High attention to detail and accuracy.
- Excellent written and communication skills.
- Knowledge of mortgage lending practices, documentation and regulatory requirements is a plus.
- Strong organizational and time management.
- Proficient in MS, Outlook, Excel, and Adobe
COMPETENCIES:
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.