What are the responsibilities and job description for the Customer Success Manager position at The Cake?
Job Title: Customer Success Manager
Type: Contract-to-Hire (Full-time hours)
Start: Immediate / July 2026
Length: 6 months Contract-to-Hire (strong potential to convert to permanent)
Location: Denver metro or Miami/Boca metro (Hybrid)
Compensation: $45 – $50/hr (DOE)
A fast-growing Cognitive AI / Behavioral Intelligence company is seeking a Customer Success Manager with strong hands-on programmatic and platform experience.
What You’ll Be Doing
- Own the full customer lifecycle — from onboarding and platform activation to optimization, expansion, and long-term success.
- Act as a trusted technical advisor, helping clients maximize value from our behavioral AI and audience intelligence platform.
- Drive adoption of programmatic / DSP / retail media workflows and deliver measurable campaign performance.
- Conduct QBRs, identify upsell opportunities, and turn customers into long-term growth partners.
Must-Haves (Don’t Apply Without These)
- 3 years of in-platform experience working with programmatic advertising, DSPs (The Trade Desk, DV360, Amazon DSP, etc.), retail media networks, or audience activation platforms.
- Strong technical understanding of campaign activation, optimization, and performance measurement.
- Proven Customer Success or Account Management experience with revenue retention and expansion.
- Located in the Denver metro or Miami/Boca metro area (or willing to relocate).
You’ll Stand Out If You…
- Have direct experience with retail media (Walmart Connect, Roundel, etc.).
- Are excited by AI, behavioral intelligence, and audience platforms.
- Bring an entrepreneurial mindset and want to grow with a high-velocity startup.
This is a Contract-to-Hire opportunity with strong potential to convert for the right fit.
Salary : $45 - $50