What are the responsibilities and job description for the Manager, IT Operations & Security position at The Burpee Seed Corp?
We’re the nationwide leader in home gardening and have been inspiring gardeners for over 150 years. As a privately owned seed, plant, and garden goods company, we reach millions of gardeners each year across retail, direct-to-consumer, and e-commerce channels. At Burpee, we’re driven by quality, innovation, and a deep passion for helping people grow successfully at home. Our brand is one of the most recognized and trusted names in gardening, built on generations of expertise and a commitment to excellence. This is your chance to join a company with a rich legacy, a loyal customer base, and a team that takes pride in helping gardens, and careers, grow.
Job Summary:
The Manager, IT Operations & Security is responsible for leading day-to-day IT infrastructure operations, service delivery, and enterprise security in support of business continuity. This hands-on role ensures the reliability, security, and scalability of the organization’s systems, networks, and technology workflows.
This position oversees enterprise infrastructure support, help desk services, and IT security initiatives while developing and executing the technology roadmap across these areas. The role requires a proactive and collaborative leader who can align technology capabilities with business needs and partner closely with stakeholders across the organization.
Location:
300 Park Ave, Warminster PA. 100% Onsite. Monday - Friday 8am-5pm.
Essential Duties:
- Develop and execute a multi-year IT infrastructure and security roadmap aligned with business strategy and growth
- Design, implement, and maintain on-premises and cloud infrastructure, including servers, storage, networks, print services, and endpoints
- Establish and track IT service KPIs and service levels to ensure reliable support and operations
- Maintain and enhance backup, disaster recovery, and incident response capabilities to support business continuity
- Lead cybersecurity strategy, including architecture, controls, monitoring, employee training, and incident response
- Oversee telecommunications systems, including voice and collaboration platforms
- Partner with business stakeholders to identify process improvements and technology solutions
- Evaluate emerging technologies and industry trends to support operational and strategic goals
- Lead IT projects from planning through delivery, managing risks and stakeholder communication
- Manage, mentor, and develop IT team members
- Oversee IT vendors, contracts, licensing, and budgets
- Maintain IT policies, governance standards, and compliance practices
- Perform other related duties as assigned
Minimum Qualifications:
- Bachelor’s degree in Information Technology or a related field (or equivalent experience)
- 7 years of progressive experience in IT operations, infrastructure, or services, including 2 years in a leadership role
- Experience developing IT roadmaps and leading infrastructure and technology initiatives
- Strong hands-on experience with the Microsoft ecosystem, including Microsoft 365, Azure AD / Entra ID, Intune, identity & access management, and Purview
- Working knowledge of Cisco enterprise networking, VMware virtual environments, and PowerShell scripting
- Experience managing and developing team members
- Strong background in cybersecurity architecture, incident response, risk assessment, and security awareness programs
- Proven ability to collaborate with cross-functional stakeholders
- Strong analytical, problem-solving, communication, and vendor management skills
- Service-oriented mindset with the ability to influence and drive outcomes
- Ability to travel locally between company sites as needed
Preferred Qualifications
- Experience in manufacturing, CPG, retail, or supply-chain-driven environments
- Hands-on experience with cybersecurity platforms such as CrowdStrike, Mimecast, or KnowBe4
- Professional certifications such as ITIL, PMP, or CISSP
Benefits:
- Medical, Dental, Vision
- Health Reimbursement Account
- 401(k) Plan with company match
- Generous Paid Time Off
- Employee Assistance Program
- Tuition Reimbursement
- Training and Development
- Short / Long Term Disability
- Life Insurance
- KASHABLE loan program
- Free garden vegetables from our farm from June to September!
Why Join Us?
🚀 Make a Direct Impact: Lead critical IT operations and security initiatives that support business continuity, operational efficiency, and company growth.
📊 Shape Technology Strategy: Drive the infrastructure and security roadmap while influencing how technology enables the business.
⭐ Collaborative Leadership Opportunity: Partner with business leaders while building and developing a high-performing IT team.