What are the responsibilities and job description for the Hotel Front Desk Clerk position at The Burgundy Inn?
We're looking for an exceptional Front Desk Clerk to be part of our hotel. The right candidate is highly organized, a good communicator and a team player. Previous experience with roommaster software necessary to apply. This position requires flexibility to fill day and evening shifts, including weekends.
Responsibilities:
- Ensures guest interactions are always positive. Smiles with every guest.
- Answer and direct inbound email.
- Answer questions and provide general information.
- Know, understand, and adhere to hotel established policies and procedures
- Completes daily checklist
- Knows room locations, types of rooms available, and room rates
- Manages and resolves all guest complaints in a professional and courteous manner
- Process requests for the janitorial service.
- Keep the front lobby clean and well-lit.
- Monitor building temperature
- Answer questions and respond to visitors' inquiries
- Track the status of visitors or visitors' guests.
- Performs other related duties as assigned
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18