Director of IFM

Position Description/Summary:

The Building People are hiring a Director for Integrated Facilities Management (IFM). The purpose of this position is to lead, direct and carry out the strategic and tactical implementation of all Facilities Operations and Maintenance offerings on a global basis for The Building People.

The Director oversees the strategic and tactical execution of work within the IFM business line, serving as the main representative for all client relations, staff management, and product oversight. Reporting to the Vice President of IFM, this role operates independently and is responsible for driving business growth by seeking new opportunities, building client and partner relationships, and developing revenue strategies in target markets. The IFM unit supports clients in achieving their respective missions.

This position would direct the organization to ensure the attainment of financial and operational goals within the business unit in support of the company’s overall financial and strategic objectives.

The Director mentors program management and staff, oversees multiple projects simultaneously, and leads marketing, business development, and company credibility efforts in IFM Delivery. This role collaborates with leadership to uphold corporate goals, sets budget sand objectives, monitors progress, manages policies through subordinate managers, directs contract activities, and selects and develops personnel to ensure Delivery efficiency.

Client Relationship Management and Marketing:

• Actively involved in client marketing activities, cross selling The Building People services available beyond scope requirements for the future.
• Develop and manage client relationships within the market sector or sectors associated with your group.
• Maintain The Building People industry reputation by always conducting business in a courteous and professional manner
• Be closely involved in the proposal process. Tasks include delivering presentations, negotiating fees to perform projects of a certain scope, reviewing and approving written proposal documents, and obtaining authorized signatures on contracts.

Business Planning and Accounting:

• Develops short term as well as long-term business development strategies for the assigned market sector.
• Constantly reviews work in progress and future work to ensure that employees assigned to your group remain busy and profitable. Communicate relevant information promptly to Leadership.
• Oversee a variety of contracts at various stages to ensure deadlines are met, budgets are monitored, variances are explained, and profitability and quality remains on target.
• Assist with collections of accounts receivable on current and past projects as needed, mediating between The Building People A/R department and the Client Project Manager.
• Responsible for profitable completion of projects.

Understanding technical issues of each project and managing activities including:

• Terms of Agreement.
• Changes in agreed scope.
• Meeting established goals and schedule requirements for projects consistent with contract agreements.
• Establish personnel and financial resources for the project.
• Monitor project progress and billings versus budget through regular meetings with Principals.
• Manage and direct employees assigned to projects.
• Monitor progress of work and take appropriate action when team performance deviates from established plan.
• Ensure The Building People quality standards are met.
• Coordinate design review, verify that the quality of work and design are as agreed.
• Ensure deadlines and schedules are met and strive to complete the project to the full satisfaction of the client and within the established budget and schedule.
• Obtain field data by conducting field visits to project sites both in state and out of state. Documents existing conditions. May require overnight travel.
• Solve standard engineering problems.
• Communicate with clients or architects to resolve issues with engineering designs.
• Perform various technical calculations as well as operate various software packages related to various portions of the IFM business.
• Perform research and write reports.

Team Management:

• Interview and recruit employees as required. In conjunction with the senior leadership, assist in the selection of staff. Conduct employee performance appraisals, sets goals associated with the performance process, conducts disciplinary actions, and terminations as required.
• Provide training and technical mentoring of staff to facilitate growth within their career/profession and to further the goals of the firm.
• Ensure The Building People policies and procedures are fairly and consistently followed.
• Develop tools for staff as needed to ensure efficient workflows and a high level of quality and increase in employee productivity
• Regularly review software tools for relevance and applicability.
• Maintain general team management resources and tools to ensure efficient operation, staffing projections, task management, etc.

The ideal Candidate:

• Possess a professional demeanor along with excellent presentation skills.
• Always maintains composure; able to think quickly and respond appropriately during stressful situations.
• Has well-developed business development skills with prime examples.
• Technical expertise in multiple trades within the Operations & Maintenance industry.
• SME in one or more MEP trades with hands-on experience of installations and Project Management.
• Experience at an executive management level within a skilled trades service provider. Can make quick decisions and effectively implement actions related to decisions.
• Has excellent inter personal skills and ability to positively interact with staff at every level of the organization.
• Can build an effective team and facilitate team spirit. Capable of resolving conflicts independently.
• Strong leadership, problem-solving and excellent communication skills
• Ability to solve problems by thinking laterally and be able to understand the needs and requirements of the client and various entities– to provide planning / design / feasibility solutions in a multi -disciplinary / multi - sectional context.
• Self-driven and able to plan and execute work without direct supervision from senior management and/or peers