What are the responsibilities and job description for the Janitorial Account Manager position at The Budd Group?
At The Budd Group, we don’t just manage facilities; we build leaders!
We are looking for an energetic, "hands-on" Janitorial Account Manager to lead our operations at the prestigious Office Tower in Nashville. This is a pivotal moment as the building returns to full capacity, and we need a coach who can inspire a growing team while maintaining a "premier" standard for our partners at Highwoods Property Management. If you are a relationship-driven professional who thrives on being visible on the floor rather than stuck behind a desk, you’ll fit right in. We work hard, but we make sure the environment stays as bright and polished as the floors we clean—join us and let’s shine together!
Janitorial Account Manager Duties and Responsibilities:
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Lead Operations: Direct all daily janitorial functions for a high-profile commercial office building.
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Team Leadership: Manage, coach, and develop a dedicated team of approximately 30 employees, fostering a culture of excellence and accountability.
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Client Relations: Serve as the primary point of contact for Highwoods Property Management, providing proactive communication and professional presence.
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Quality Assurance: Conduct regular site walkthroughs to audit cleaning quality, safety compliance, and overall customer satisfaction.
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Administrative Management: Oversee essential business tasks including payroll, labor tracking, supply ordering (POs), and monthly inspections.
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Training & Development: Implement modern cleaning standards and train staff on updated protocols to move beyond "the way we’ve always done it."
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Strategic Growth: Identify opportunities for service improvement and staff scaling as tenant occupancy increases.
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Flexible Support: Maintain a primary Monday–Friday daytime schedule with occasional evening or night visits to support the 2nd shift team.
Janitorial Account Manager Requirements:
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Janitorial Experience, housekeeping, or facility services experience is required
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Experience: Proven leadership experience in janitorial, commercial cleaning, or facility management is required.
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Leadership Style: A "hands-on" leader who prefers being active on-site and engaging with staff and clients face-to-face.
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Communication Skills: Strong interpersonal skills with the ability to communicate effectively with high-involvement corporate clients.
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Technical Literacy: Proficient with computers for managing payroll systems, digital inspections, and reporting.
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Language: Bilingual (English/Spanish) is highly preferred to effectively communicate with the majority of the frontline team.
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Professionalism: Ability to maintain a professional "business casual" presence suitable for a premier Nashville office environment.
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Logistics: Must be punctual, reliable, and comfortable with a 100% in-person work schedule.
Janitorial Account Manager Benefits:
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Work-Life Balance: Stable daytime schedule (typically 8:00 AM – 4:30 PM), Monday through Friday.
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Career Pathing: Strong professional development and a clear growth path toward Operations Management.
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Stable Environment: Long-term contract with a major regional property management leader (Highwoods).
The Budd Group Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law or regulation.