Director of Supportive Services

Job Type

Full-time

Description

I. JOB SUMMARY:

The Director of Supportive Services oversees integrated supportive and stabilization services at the Homeless Assistance Center, including housing-focused case management, workforce development, and behavioral health. Under the supervision of the Shelter Services Administrator, this role provides clinical supervision and ensures high-quality, trauma-informed service delivery. This position requires strong leadership grounded in emotional intelligence, creating a work environment where staff feel supported, valued, and empowered to deliver client-centered care.

Responsibilities include oversight of client assessments, service planning, care coordination, and referrals to internal and external resources, with an emphasis on accountability and follow-through. The Director of Supportive Services collaborates closely with agency leadership and the multidisciplinary team to strengthen problem-solving, improve client outcomes, and support staff development while maintaining compliance with agency policies, funding requirements, and best practices. By fostering a culture of respect, empathy, and professional excellence, the Director of Supportive Services ensures that services align with Broward County’s expectations and supports clients’ transition into stable housing.

Ii. Essential Duties And Primary Responsibilities

• Provide direct supervision, clinical guidance, and reflective supervision to supportive services staff and interns, modeling accountability, emotional intelligence, and trauma-informed leadership.
• Support staff development through training, coaching, performance feedback, and ongoing professional education.
• Manage staff administrative functions including timesheet review/approval, scheduling, evaluations, and, when necessary, guiding staff through the disciplinary process with a balance of accountability and professional growth.
• Implement agency policies and procedures, ensuring ethical practice and compliance with regulations.
• Ensure case management services include individualized assessments, Specific, Measurable, Attainable, Realistic, Timely (SMART) service/treatment plans, and follow-up to support housing stability.
• Oversee behavioral health interventions, psychiatric care linkage, and coordination with community mental health providers.
• Guide workforce development activities, including employment readiness, vocational training, certification programs, career fairs, and employer engagement to promote client self-sufficiency.
• Intervene and provide leadership in crisis situations, ensuring client dignity, safety, and staff support.
• Facilitate daily case conferences to review client cases, provide clinical guidance, and promote collaborative problem-solving.
• Monitor and approve staff documentation, including service/treatment plans, and discharge summaries, while ensuring timely and accurate entry in EHR and HMIS systems.
• Use data to generate reports, analyze outcomes, and provide subject matter expertise in data reporting to strengthen accountability, transparency, and continuous improvement.
• Lead compliance and participate in quality assurance efforts, ensuring adherence to HIPAA, mandated reporting requirements, and using data-driven approaches to strengthen outcomes.
• Represent the agency professionally with multidisciplinary teams, leadership, community partners, funders, and stakeholders, while staying informed of best practices in behavioral health and supportive services.
• Recognize and respond appropriately to signs of abuse or neglect, fulfilling mandated reporting responsibilities to DCF, law enforcement, and internal leadership.
• The requirements listed represent the minimum level of knowledge, skills, and abilities necessary to perform the job proficiently. This job description is not intended to be an exhaustive list of all duties, responsibilities, or requirements. Employees may be assigned other job-related tasks by their supervisor, subject to reasonable accommodations.
  
  

Iii. Agency Expectations Of Employee

• All employees are expected to adhere to Agency Policies and Procedures.
• All employees are expected to dress appropriately and professionally.
• All employees are expected to attend required and/or assigned Agency trainings.
• All employees are expected to be courteous, polite and friendly both to our clients and to their fellow employees.
• All employees are expected to consistently report to work on time prepared to perform the duties of their position.
  
  

Requirements

IV. MINIMUM QUALIFICATIONS:

Education/Experience: Master’s degree in human services, Public Administration, Psychology, or a related field required. Clinical licensure (LCSW, LMHC, LMFT, or equivalent) required. Minimum of 2 years of management experience in social services, with demonstrated expertise in integrated supportive services (case management, workforce, and behavioral health). Demonstrated ability to apply solution-focused and trauma-informed approaches in staff supervision and client care. Proven experience in program management, staff supervision, and performance evaluation. Proficiency in data management platforms including HMIS, SAMIS, and electronic health record systems. Strong organizational, analytical, and problem-solving skills, with excellent written and verbal communication abilities. Demonstrated commitment to solution-focused, trauma-informed, and client-centered care. Must be able to pass a Level II background screening, work flexible hours, and possess a valid Florida Driver’s License.

Salary Description

$80,000.00