Residential Service Coordinator

SUMMARY

The Residential Services Coordinator supports the Residential Department by organizing, planning, and executing general administrative functions. This role operates with a high degree of independence in managing communications with Citizen families, coordinating annual license renewals, and ensuring regulatory compliance.

The position requires managing multiple projects that support the full scope of Residential operations. The Residential Coordinator will analyze, evaluate, and help redesign processes, working closely with Residential Community Members to implement improvements that enhance efficiency and professional engagement. Additionally, this role serves as a primary liaison to Citizen families, fostering strong and consistent relationships.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist in ensuring all residential home functions operate efficiently; support inspections, ensure regulatory compliance, and develop tracking systems to maintain compliance.

Serve as the primary Residential liaison, independently managing communication with families by:

Answering calls

Gathering and prioritizing information

Routing inquiries appropriately

Following up to ensure timely resolution

Maintain a consistent and trusting relationship with families and guardians.

Complete projects and special assignments aligned with organizational standards; establish objectives, prioritize tasks, and monitor progress while gaining cooperation from stakeholders.

Coordinate and schedule Citizen airline travel and Residential candidate interviews; assist leadership with administrative reporting as needed.

Maintain and update the Department Emergency Action Plan, ensuring accuracy with all staffing and Citizen changes.

Maintain Health and Human Services records, ensuring documentation is organized and readily accessible.

Assist in drafting, reviewing, and updating policies and procedures.

Process Residential payroll timesheets; collaborate with Human Resources and managers to ensure accuracy and timeliness.

Manage the Residential Director’s calendar, including prioritizing and scheduling appointments and determining relevant information for effective time management.

Perform other duties as assigned by the Residential Director.

II. QUALIFICATIONS

A. Education and Experience

High School Diploma or GED required; Bachelor’s degree preferred

3–5 years of experience supporting a large team of exempt and non-exempt staff, or equivalent combination of education and experience

B. Skills and Abilities

Demonstrated patience, tolerance, and willingness to learn

Strong commitment to serving adults with functional disabilities

Excellent written and verbal communication skills

Proficiency in relevant computer applications

C. Reasoning Ability

Ability to apply sound judgment and common sense in handling a wide range of situations involving staff, Citizens, families, and regulatory requirements

III. PHYSICAL DEMANDS

Prolonged periods of sitting and computer work

Frequent talking and listening, particularly via phone

Occasional standing, walking, bending, stretching, and stooping

Requires close and color vision

IV. WORK ENVIRONMENT

This role operates within a large residential community setting. The position requires flexibility, strong multitasking abilities, and adaptability to changing priorities and assignments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $50,000 - $55,000