What are the responsibilities and job description for the Customer Service Specialist position at The Brixton?
The Brixton Inc is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image
Key Responsibilities
- Serve as the first point of contact for customer questions, issues, and feedback.
- Handle inbound calls, emails, and live chats efficiently.
- Troubleshoot problems with products or services.
- Provide detailed information on products, pricing, and availability.
- Process orders, returns, and account updates.
- Follow up with customers to ensure satisfaction.
- Identify opportunities to offer additional products or services (upselling).
- Document all customer interactions accurately.
- Escalate complex issues to appropriate teams.
Essential Skills & Qualifications
- Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software.
- Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2 years); strong customer-focused attitude.