Supervisory Individual Tax Advisory Specialist - Not to Exceed 1 Year, May Be Extended up to 3

WHAT IS TAXPAYER SERVICES?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • TS - CARE-Customer Assistance, Relationship and Education- Field Assistance

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Qualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE:
To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualified for this position your experience should be sufficient to demonstrate:

• Experience applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight.
• Experience planning, directing, and evaluating work of subordinate managers, employees, and/or others.
• Experience applying appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development and implementation of the technical aspects of programs directly related and/or specific to the position being filled.
• Experience applying budget and fiscal methods used in establishing and maintaining an organization.
• Experience working on major programs segments, organizational structures and/or functional responsibilities specific to the position being filled.
• Overseeing the development and execution of all Field Assistance programs, which includes strategizing with cross-functional program managers in compliance and centralized activities.
• Developing outreach and education strategies with Stakeholder Partnerships, Education, and Communication (SPEC) to assist taxpayers in understanding their rights and complying with tax laws.
• Applying written and oral communication for meeting with and advising the public sector on tax law matters and CARE programs.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Responsibilities:

General Manager Duties:

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• The Field Assistance Territory Manager manages a program with responsibility for planning, organizing, directing, and monitoring the activities of subordinate positions that are responsible for resolving pre-and post-filing compliance issues of customers who are geographically dispersed throughout an assigned territory. Coordinates policy and strategy in managing cross-functional programs in the field, to achieve the organizational goal of providing one-stop service and end-to-end accountability to taxpayers.
• Oversees development and execution of all Field Assistance programs and procedures. Coordinates policy and strategy with cross-functional program managers in compliance and centralized activities, to achieve the organizational goal of providing one-stop service and end-to-end accountability to taxpayers. Many delinquency issues are highly sensitive and complex, and impact on the economic well being of the community, as well as encouraging future compliance with the tax laws.
• Balances deployment of resources to manage workload demands or increased front-end activities while adhering to an established budget. Manages resources to address emerging issues and taxpayer needs as appropriate.
• Develops outreach and education strategies in coordination with SPEC, to integrate education and outreach as necessary to understand, address, and affect population needs and behaviors, and to assist taxpayers in understanding their rights and complying with the tax laws. Identifies and markets best practices nationwide to improve customer service, consistency, and efficiency.
• Serves as technical advisor to the Area Director in all facets of Territory activities and furnishes information with regard to the policies of the Internal Revenue Service and interpretation of federal tax laws and regulations as they relate to operations within the Territory.

STANDARD POSITION DESCRIPTIONS (SPD): PD96353
Visit the IRS SPD Library to access the position descriptions.

Salary : $133,953