What are the responsibilities and job description for the IT Support Specialist (Level II) position at The Brixton Group?
Responsibilities:
- Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
- Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
- Responsible for imaging workstations using the standard images
- Provides secondary on-site support and knowledge transfer to the centralized helpdesk team
- Provide onsite hands on support for devices supported by Infrastructure support teams.
- Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
- Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
Qualifications:
- 5 years of desktop and/or deskside support experience
- Experience with a ticketing system such as ServiceNow, Remedy, etc.
- General network knowledge to address connectivity issues
- Exceptional customer service and communication skills
