Community Relations Coordinator

Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents. Maintain accurate records in the database for easy access and reporting. Ensure that The Bristal’s reputation is well presented within the community.

Full Time and Part Time schedules include one weekend shift per week - Sunday to Thursday or Tuesday to Saturday schedule

Duties And Responsibilities

• Greet all visitors in a warm, friendly manner.
• Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
• Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
• Takes prospective Residents and/or families on a tour of the Facility.
• Understand the REPS system and maintain active prospects database.
• Liaison between the Bristal and community referral sources.
• Regular follow up with prospective residents, making a minimum of 20 outgoing calls per day. Calls that do not reach the intended party or that terminate with a voice mail, are not included in the 20 calls per day. All calls must reach a prospective resident or family member and result in dialogue.
• Regular follow-up with referral sources. Must allocate two one-half days of outreach per week. Outreach will include doctors, elder law attorneys, hospitals, rehabs, and the like.
• Completion of all required move-in paperwork and the collection of rent monies prior to resident move-in.
• Assist new residents to get acclimated into the community upon moving in.
• Manage all marketing inventory as directed.
• Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.
• Frequent and ongoing networking with outside referral sources.
• Belong to and attend, SUN (Senior Umbrella Network) and one additional local Community Association each month with the purpose to attain 2 new leads that visit the community within 3 weeks of the meeting. If the 2 new leads do not visit the community within 3 weeks, you are required to submit to the VP of Marketing an explanation of what contact was made and how you intend to proceed with the leads.
• Assist the Director of Community Relations to oversee the accuracy of available apartment inventory.
• Assist the Director of Community Relations to maintain weekly traffic and census reports.
• Complete a weekly outreach report when required by the Executive Director.
• Such reports are to be distributed to the Executive Director, Director of Operations, and VP of Marketing in the requisite interval.
• Other duties as assigned by the Director of Community Relations and the Executive Director
  
  

Qualifications

• Bachelor’s Degree in Business or Marketing preferred.
• Must have the ability to “close” the deal.
• Professional image.
  
  

Benefits Include

• Salary increases based on annual performance
• Annual team celebration events and appreciation and holiday bonuses
• 401K plan with company match
• $50,000 company paid life insurance policy
• PTO, paid holidays, with a PTO cash-out option annually
• Optional lunch for all employees
• Available health, dental and vision coverage
• Tuition reimbursement opportunities
• AFLAC benefits
• Advancement opportunities – grow with our team!