What are the responsibilities and job description for the Community Relations Coordinator - CAS position at The Bristal Assisted Living?
Duties And Key Responsibilities
- Greet all visitors in a warm, friendly manner.
- Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
- Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
- Takes prospective Residents and/or families on a tour of the Facility.
- Liaison between the Bristal and community referral sources.
- Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
- Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.
- Completion of all required move in paperwork and the collection of rent monies prior to resident move-in.
- Assist new residents to get acclimated into the community upon move in.
- Manage all marketing inventory as directed.
- Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.
- Assist the Director of Community Relations to oversee accuracy of available apartment inventory.
- Assist the Director of Community Relations to maintain weekly traffic and census reports.
- Other duties as assigned by the Director of Community Relations and the Executive Director
- Bachelor’s Degree in Business or Marketing preferred.
- Must have the ability to “close” the deal.
- Professional image.
- Excellent telephone and communication skills.
- Ability to relate well to the senior population.
- Great organizational skills with the ability to concentrate on many tasks at once.
- Computer proficiency with the Microsoft Office suite, as well as the ability to learn new applications; previous knowledge of a client relationship management tool for tracking leads preferred
- Must be an independent worker.
- Patience with perseverance and follow-through capabilities.
- Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.
- Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
- Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.