Care Coordination Supervisor

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Health Homes Care Coordination Supervisor and Quality Specialist is responsible for achieving the six core care management functions within the designated Health Home program. This role provides direct supervision to care coordinators to ensure the efficient and effective delivery of care management services. Responsibilities include overseeing care coordinators to ensure that all members achieve the goals outlined in their comprehensive, patient- and family-centered care plans.

Essential Position Functions

• Supervise the day-to-day activities of the Care Coordination team.
• Participate in individual and group supervision sessions led by the Program Director.
• Lead team meetings with Care Coordinators to support the implementation of goals, care plans, assessments, HARP services, core Health Home services, and timely documentation.
• Support staff development through training, coaching, and team-building activities.
• Utilize electronic health record systems and databases required by the Health Home program.
• Maintain a caseload, providing clinical expertise and stabilization for designated individuals, including Assisted Outpatient Treatment (AOT) participants transitioning to Care Coordination services.
• Address client concerns and support problem-solving throughout enrollment in the Health Home program.
• Provide client-centered, goal-oriented supervision focused on achieving measurable, data-driven outcomes.
• Monitor client records and documentation to ensure compliance with Health Home standards, regulatory requirements, and agency policies.
• Conduct individual and group clinical supervision sessions with Care Coordinators.
• Facilitate case conferences and oversee incident reporting and follow-up procedures.
• Communicate important follow-up items and provide ongoing guidance to Care Coordinators as needed.
• Prepare and submit all required weekly, monthly, and other program reports in a timely manner.
• Demonstrate strong interpersonal, written, and verbal communication skills to promote staff development and effective service delivery.
• Perform other duties and special projects as assigned by the Program Director or Senior Director.
  
  

Qualifications

• Master's degree in related field is required.
• Experience in mental health and facilitating groups.
• Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills.
• Proficiency with electronic health record systems; experience with the AWARDS system and internet-based applications is preferred.
• Willingness to participate in trauma-informed care training and implement trauma-informed interventions.