What are the responsibilities and job description for the Business Systems Manager position at The Breastfeeding Shop?
Business Systems Manager
Location: Emmaus, PA (Hybrid or On-site)
Reports To: CEO
Benefits: Medical, Dental, Vision, Paid Time Off
Salary: To be determined – dependent upon experience.
About
The
Breastfeeding
Shop:
At The Breastfeeding Shop, we’re passionate about making motherhood easier and more joyful. We provide innovative, accessible products that empower new moms and support their breastfeeding journey. Our trusted reputation, brands offered, and commitment to exceptional service have helped us become a leading name in maternal health. We’re on a mission to champion the well-being of every mom and family nationwide - and we’d love for you to be part of that impact.
Located in Emmaus, Pennsylvania, The Breastfeeding Shop is a woman-owned, family-run business with a strong entrepreneurial spirit and a culture built on collaboration, quality, and care. Here, you’ll join a team that values your ideas, encourages growth, and celebrates making a real difference in people’s lives. If you’re motivated, innovative, and excited to help moms thrive, this is the place for you.
Role Overview:
The Breastfeeding Shop is seeking a Business Systems Manager to improve and maintain our core business systems, including Salesforce and related operational platforms. This is a hands-on role focused on configuration, process optimization, and supporting system enhancements as the business grows.
This is an ideal opportunity for a strong systems operator with upward potential who wants to grow into broader architectural leadership over time.
Key
Responsibilities:
- Manage day-to-day system administration across Salesforce, billing platforms, and website integrations to maintain operational continuity and reporting accuracy
- Optimize Salesforce configuration, workflows, automation, and reporting
- Lead smaller-scale system improvement projects
- Manage integrations and ensure accurate data flow
- Translate business needs into system requirements
- Improve documentation and internal system standards
- Support data quality and reporting accuracy and visibility for leadership
- Coordinate vendors or technical support resources
- Assist with system updates and enhancements
- Develop user documentation and support training initiatives
- Partner with operations leadership on ongoing system improvements
- Monitor system performance and recommend incremental improvements.
- Education/Experience:
- 3-6 years of experience managing or improving business systems (CRM, ERP, or operational platforms)
- Strong hands-on Salesforce experience (configuration, workflows, reporting, dashboards)
- Experience supporting system enhancements or smaller-scale redesign initiatives
- Strong problem solving and execution skills
- Comfortable operating in fast-paced, entrepreneurial environment
- Experience working with cross-functional teams to translate business requirements into system solutions
- Familiarity with system integrations and data flow concepts
- Experience supporting user training and documentation
- Experience coordinating vendors or technical partners preferred
- Experience in healthcare, DME, eCommerce, or regulated industries preferred
- Bachelor’s degree in information systems, Business, Computer Science, Engineering or related field preferred but not required; equivalent experience accepted
The Breastfeeding Shop is an Equal Opportunity Employer