Guest Relations Coordinator

Job Summary:
The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.

Qualifications:

• Strong organizational skills and attention to detail are essential for success in this role.
• Proficiency in computer systems and software is required.
• Excellent written and verbal communication skills are necessary for effectively engaging with guests.
• A proactive and self-motivated mindset is essential for self-development and growth.
• The ability to work in a fast-paced environment and prioritize multiple tasks is crucial.
• A flexible schedule, including availability on holidays and weekends, is required.

Responsibilities:

• Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests.
• Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
• Coordinate guest transportation, dinner reservations, and other concierge services.
• Respond to phone calls and emails in a professional and timely manner.
• Maintain accurate guest records in the computer system.
• Handle guest complaints and ensure appropriate follow-up and resolution.
• Collaborate with other departments to ensure seamless guest experiences.
• Stay up-to-date with local attractions, events, and services to provide recommendations to guests.