What are the responsibilities and job description for the Guest Relations Specialist position at fourseasons?
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise. Four Seasons Resort Palm Beach is seeking a full-time Guest Relations Specialist to join our exciting Front Office team. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company! The ideal candidate will have at least one year of previous Hotel/Resort Front Office experience, including Front Desk and/or Concierge. Guest Relations Specialist must have strong communication skills, solid work ethic, and the ability to provide intuitive service. They will be required to perform and fulfill both Front Desk and Concierge related duties. Requirements: Mobile position requiring movement behind the desk and within the hotel Continuous standing for entire shift Excellent interpersonal and communication skills, both in person and by telephone Must be fluent in English Ability to learn multiple computer software and accurately input information into the systems Ability to work cohesively with co-workers both within and outside of the department Ability to prioritize, organize and follow up efficiently Previous hotel, Front Office experience is strongly preferred Must be able to work all shifts including AM's, PM's, weekends, and holidays Extensive knowledge of local hot spots, restaurants and attractions is preferred Strong organizational skills, with the ability to work independently Ability to function under pressure, set priorities and adapt to changing conditions Requires attention to detail and accuracy What you bring High School Diploma Prefer previous experience in Front Office operations, with a proven record of effective performance Ability to work an 8 hour shift with varied hours/days, including nights, weekends, and holidays as needed A sincere willingness to provide service to residents and guests, staff and peers Ability to operate all computer equipment necessary to perform the job Ability to communicate clearly and effectively with colleagues and guests Good organizational skills, with the ability to work independently Ability to function under pressure, set priorities and adjust to changing conditions. Requires attention to detail and accuracy Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals 401(k) Retirement Plan Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.