Billing Specialist

This is a hybrid role, 2 days a week in office, hours are 8-5 or 9-6pm EST (your choice), Gwinnett County

Responsibilities: NO COLLECTIONS!

· Invoice Preparation & Issuance: Prepare and issue accurate customer invoices in a timely manner; ensure invoices align to service agreements, approved rates, and billing schedules.

· Contract/PO Review & Billing Validation: Review contracts, purchase orders, and service agreements to confirm billing terms, rates, frequency, and required supporting documentation; ensure appropriate approvals are in place before invoicing.

· Billing Accuracy, Adjustments & Documentation: Research and resolve billing discrepancies; process credit memos, rebills, and other adjustments as needed; maintain clear audit trails and organized billing documentation.

· Customer Account Maintenance: Maintain accurate customer and billing records (bill-to/ship-to, billing contacts, invoice delivery preferences, and related master data) and support data quality routines.

· Month-End Close Support: Assist with month-end close activities, including billing cutoffs, AR accrual support, and reconciliations; provide schedules and support documentation as requested.

· Audit & Compliance Support: Support internal and external audits by preparing schedules, responding to requests, and providing documentation; adhere to internal controls and company policies.

· Continuous Improvement & Systems Enablement: Identify opportunities to improve billing processes and reduce rework; contribute to SOPs/job aids and leverage technology to enhance billing workflows (automation, reporting, and standardized templates).

Qualifications

· Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred (or equivalent experience).

· 2 years of experience in Billing, including invoice preparation and exception resolution.

· Proficiency with ERP/accounting systems and Microsoft Office (Excel required).

· Strong attention to detail, organization, and documentation discipline.

· Excellent communication and problem-solving skills; customer-service mindset when working with internal and external stakeholders.

Preferred Qualifications

· Microsoft Dynamics 365 (Finance/AR) experience is strongly preferred; experience creating/maintaining invoices and supporting AR processes in D365 is a major plus.

· Experience in a high-volume, multi-location services environment with contract-based billing.

· Experience supporting close and audit requests, including reconciliations and schedule preparation.

· Comfort working in a shared services model with service levels, cutoffs, and standard work expectations

Core Competencies

· Accuracy & quality focus • Ownership & follow-through • Exception resolution • Customer service mindset • Process discipline & documentation • Controls mindset • Systems fluency & continuous improvement