What are the responsibilities and job description for the Bilingual Front Desk Receptionist position at The Body Is Art LLC?
Job Description
The Body Is Art Aesthetic & Wellness Spa is seeking a highly motivated and organized Receptionist/Front Desk to join our growing team. The ideal candidate will be a friendly and professional individual with excellent communication and customer service skills.
Responsibilities:
Opening Duties:
- Clock in
- Turn on all the lights on the suite side and TBIA
- Light candle on the receptionist desk and on the suite side in the hallway
- Check the bathrooms to ensure that they are clean
- Log onto the computer and start up software used daily/or click RESTORE (i.e., Vagaro, Google Voice, Cherry, Youtube)
- Turn on the SONO music - CLICK THE SONO icon
- Turn on the hallway music for the suite side - press HALLWAY 2
- Make sure the floors are clean and free of debris and safety hazards
- Restock snack cart if needed
Closing Duties:
- Clean both front bathrooms
- Wipe down the reception desk
- Make sure all retail items are restocked
- Sweep and mop the floor
- Make sure that there are (8) welcome bags made per day
- Count the cash drawer - sign off on amount in drawer
- Responsible for cash drawer at closing
- Take out the trash in the bathroom and kitchen
- Sanitize the clover machine
- Restock the snack cart and fridge of beverages
- Clock out
Regular Duties:
- Return missed calls from the day prior
- Cold call patients / clients who haven't been serviced in the past 6 weeks
- Confirm appointments for the next day
- Keep the reception area clean
- Assist patients using bathrooms (ensure toilets are flushed, seats are clean, and lids are closed; wipe excess water from sink countertops)
- Keep the retail shelves stocked
- Sweep floors to remove small hair or visible particles when unbusy
- Check customers out - charge for services provided from the Vagaro app
- Sign customers up for memberships and packages
- Make welcome bags - should have (8) total at the end of each day
- Reach out to clients for rescheduling
- Must offer memberships and packages when checking out customers
Weekly Duties (Once a Week):
- Clean and dust off the retail shelves
Qualifications:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proven ability to multitask and prioritize tasks
- Proficient in Microsoft Office Suite
- Experience with scheduling software (Vagaro preferred)
- Bilingual is preferred
- High school diploma or equivalent
Dress Code
The required dress code at The Body Is Art Aesthetic & Wellness Spa is one of the following:
- The official provided company shirt (black or white shirts)
- Black scrub pants
- Black shoes with white or black soles
Compensation:
- Starting pay rate: $16/hour plus a one-time $10 commission on each package or membership
Job Type: Full-time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16