Front Desk Receptionist

Vlasac & Cassidy, LLC is a growing  law firm specializing in personal injury, workers compensation and employment law.  We are currently seeking a Front Desk Receptionist with Legal Assistant duties in Hamilton, New Jersey.  This is an ON-SITE position. We are looking for a mature, confident team member to be the first point of contact for our clients.  We are a collaborative, welcoming, and positive team who cares about one another and our clients. We work hard, trust and respect one another and value the contribution that every team member makes to serving our clients.

Responsibilities:

• Handling incoming calls with an excellent phone manner and phone skills to ensure all calls are answered promptly and handled efficiently and professionally.  Must be able to empathize with callers who may be in the midst of a challenge and/or a deeply personal situation
• Greeting and directing guests/clients and attorneys, forwarding calls and taking messages
• Talking to potential clients to find out their legal needs and screening out unqualified leads to protect the lead’s and the attorney’s time; complete client intake for potential matters
• Schedule consultations for new potential clients and follow up with potential clients before and after their initial consultation
• Ensuring the firm calendar is up to date with all scheduled consultations and other events
• Completing the engagement process by sending retainer agreements and requests for retainer payments and documents and following up if not received
• Opening digital and paper files.
• Interest in and willingness to perform administrative work in personal injury, workers compensation and employment law cases including billing communications, medical records processing, and calls made on behalf of attorneys and their clients.
• Performing other administrative tasks including but, not limited to copying, scanning, filing, correspondence, etc.
• Creating, organizing and maintaining digital and paper files.
• Maintain a strong understanding of our firm’s legal services and communicate them effectively through the CREATION of original content to be posted across all social media platforms including, but not limited to Facebook, LinkedIn, Instagram, and Twitter.
• Manage posting schedules and ensure content is timely, relevant, and aligned with our law firm’s voice and values.

Qualifications:

Experience and Skills Required:

• Prior legal and/or receptionist experience is preferred but not required.
• Bilingual in English and Spanish is a plus.
• You must be comfortable with a computer and demonstrate proficiency with common office applications (Word, Outlook, Excel) as well as being willing to learn and accurately use our case management and billing software. You must have excellent spelling and grammar.
• Proficient in the tools needed to create substantive, meaningful and noticeable social media posts across all platforms.
• Interpersonal and communication skills, maintaining a positive attitude, and a desire to succeed in one’s work while working collaboratively with other team members, current and potential clients
• High School Diploma Required; Associates Degree or higher preferred.

Benefits:

Position offers competitive salary commensurate with experience; generous holiday schedule, vacation, sick & personal days; benefit package includes health/dental and enrollment in the firms 401K plan.