Bodacious Shops - Cafe Supervisor - Full-Time

Café Supervisor @ Bodacious Shops - Palafox St., Downtown Pensacola

 Location: Pensacola, Florida 

Reports To: Café Chef/Manager 

Position Type: Full-Time

Position Summary

 We are seeking a dependable, hospitality-focused Café Supervisor to support the daily operation of a café and foodservice program in Pensacola, Florida. This position will also provide daily oversight for a nearby coffee drive-thru in close proximity to the primary café.

Reporting to the Café Chef/Manager, the Café Supervisor will help ensure both locations operate efficiently, consistently, and in accordance with established expectations for food quality, customer service, cleanliness, production, and cost control.

This is a hands-on leadership position. The Café Supervisor will work directly alongside employees, provide daily direction, monitor service execution, and address operational needs as they arise. The Café Chef/Manager will retain overall responsibility for the program and provide direction regarding menus, staffing plans, purchasing, financial goals, and operating standards.

Key Responsibilities

Daily Operations and Supervision

• Provide daily supervision and direction for café and coffee drive-thru employees
• Support opening, shift-change, and closing procedures at both locations
• Assign daily work responsibilities and ensure tasks are completed
• Maintain an active leadership presence during production and service periods
• Monitor employee attendance, appearance, productivity, and adherence to workplace expectations
• Communicate operational concerns, staffing needs, maintenance issues, and customer feedback to the Café Chef/Manager
• Help ensure the café and drive-thru remain organized, clean, stocked, and prepared for service

Scheduling and Staffing

• Assist the Café Chef/Manager with the preparation and maintenance of employee schedules
• Help coordinate coverage for call-outs, vacations, peak periods, and special events
• Monitor staffing levels throughout the day and adjust employee assignments as needed
• Support employee onboarding, orientation, coaching, and continuing training
• Reinforce performance expectations and provide timely feedback under the direction of the Café Chef/Manager

Food and Beverage Production

• Oversee daily food preparation, coffee production, stocking, and service readiness
• Ensure production follows established recipes, portions, presentation standards, and production schedules
• Monitor product quality, freshness, holding temperatures, and availability
• Assist with food and beverage production when needed
• Coordinate production and product movement between the café and drive-thru
• Minimize overproduction, waste, shortages, and service interruptions
• Ensure products are properly labeled, dated, stored, rotated, and handled

Ordering and Inventory

• Assist with food, beverage, paper product, and operating supply orders
• Monitor inventory levels and identify products requiring replenishment
• Receive deliveries and verify quantities, product quality, and invoice accuracy
• Maintain organized storage areas and reinforce proper product rotation
• Conduct inventory counts as directed by the Café Chef/Manager
• Communicate unusual usage, shortages, substitutions, or purchasing concerns

Customer Service

• Model warm, attentive, and professional customer service
• Ensure employees greet customers, communicate clearly, and complete orders accurately
• Monitor speed of service at both the café and drive-thru
• Address customer questions, concerns, and service recovery needs promptly and professionally
• Help create a welcoming environment that encourages repeat business
• Reinforce established hospitality and customer service standards throughout each shift

Cost Controls and Financial Accountability

• Support established food, beverage, labor, and operating cost goals
• Monitor portion control, waste, product usage, discounts, comps, and employee meals
• Help manage labor deployment based on business volume
• Reinforce accurate point-of-sale procedures and cash-handling practices
• Assist with register counts, deposits, sales reporting, and other closing procedures as assigned
• Identify potential losses, inefficiencies, or control issues and report them to the Café Chef/Manager

Food Safety and Sanitation

• Ensure compliance with food safety, sanitation, and workplace safety standards
• Monitor food temperatures, cleaning schedules, equipment sanitation, and employee hygiene
• Ensure required logs and checklists are completed accurately
• Maintain orderly food preparation, service, storage, and customer areas
• Report equipment failures, safety concerns, pest activity, or facility issues immediately
• Reinforce proper procedures for chemical use, allergen awareness, and safe food handling

Qualifications

• Previous supervisory or shift-lead experience in a café, restaurant, coffee shop, bakery, quick-service restaurant, or similar foodservice environment
• Experience supervising employees during active production and customer service periods
• Working knowledge of scheduling, ordering, inventory, food production, sanitation, and customer service
• Ability to move comfortably between the café and nearby coffee drive-thru throughout the workday
• Strong organizational, communication, and problem-solving skills
• Ability to provide clear direction while maintaining a positive and respectful workplace
• Comfortable working in a hands-on role and assisting wherever needed
• Basic understanding of food, beverage, labor, and waste controls
• Familiarity with point-of-sale systems, cash handling, and daily sales reporting
• Food safety certification preferred or ability to obtain certification within the required timeframe

Physical and Scheduling Requirements

• Ability to stand and walk for extended periods
• Ability to lift, carry, and move food, beverages, supplies, and small equipment
• Ability to work in kitchen, café, storage, outdoor, and drive-thru environments
• Availability to work mornings, evenings, weekends, holidays, and varying shifts based on business needs
• Reliable transportation and dependable attendance are required

What Success Looks Like

The successful Café Supervisor will:

• Keep both locations prepared, organized, and properly staffed
• Maintain consistent food, beverage, and customer service standards
• Communicate effectively with the Café Chef/Manager and frontline employees
• Address routine operating issues before they disrupt service
• Protect product quality while controlling waste and unnecessary costs
• Provide steady, visible leadership during busy periods
• Create a positive experience for customers and employees
• Carry out the direction and operating priorities established by the Café Chef/Manager

Ideal Candidate

The ideal candidate is a reliable, hands-on foodservice professional who enjoys working alongside a team and taking responsibility for the details of daily execution. This individual understands that the position supports the Café Chef/Manager while serving as the primary day-to-day leader for employees during assigned shifts.

The Café Supervisor should be comfortable balancing hospitality, production, staffing, organization, and cost awareness while helping both the café and coffee drive-thru operate as one coordinated program.